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You spoke, we listened

29 January 2019

At Bath Rugby, we want all supporters to enjoy their matchday experience to the fullest, and we hope some of the recent changes we've made, based on your feedback via our post match surveys, will ensure this is possible.

Here's a few examples of what we've been able to improve thanks to you...

  • Tap & Go app now available to download helping you beat the queues by pre-ordering your drinks
  • More frequent toilet checks to make sure we maintain the high standards we set
  • PA system sound levels being monitored and adjusted accordingly for a better in game experience
  • Improved WiFi now available to the public
  • Water is now available at the wine bar

By providing us with your feedback it allows us to improve the matchday for you and your fellow Bath Rugby supporters at the Rec. We will continue to take your views on board and do all that we can to make your experience a memorable one, whether you’re a first timer or a Season Ticket Holder.

We know the Rec is a special place and we will continue to do everything we can to celebrate its unique location & setting. Here are just a few of the positive comments received from fellow supporters following their experience of watching the Blue, Black and White. 

“The whole match day experience is a unique one. As a Season Ticket Holder it hasn't diminished in all the years whether we are winning or losing as there is always a win round the corner.”

“Whenever I've taken friends for their first game they've left with great memories not just because of the game but everything around it. The game, the supporters from both sides, the food & drink but most of all the professional yet friendly staff at the Rec, you’re a credit to Bath.”

“A fantastic pre and post-match atmosphere. What struck me at the Rec was the feeling of community - and the fact that the club seemed to have the fans concerns at heart. It had moved on significantly from my last visit - and we can’t wait to return. 10/10 - a great experience” Season Ticket Holder Fulham FC

If you wish to be included in our post-match surveys, please click here

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