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Legal & Privacy

Our legal information, privacy policy and ticket regulations are below.

Bath Rugby Limited

Registered Office
Farleigh House, Farleigh Hungerford, Bath, BA2 7RW

Registered Company Number
3170814

VAT Number
667291013

Registered in England.

INTRODUCTION

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Bath Rugby is pleased to provide the following Privacy Notice:

PERSONAL DATA

Bath Rugby uses the information collected from you to provide your requested organisational services. In you making initial contact you consent to Bath Rugby maintaining a dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services.

Any information Bath Rugby holds about you or your business encompasses all the details we hold about you and any organisational services records.

Bath Rugby will only collect the information needed so that it can provide you with organisational services.

In order to meet its contractual obligations, Bath Rugby utilises the following third parties:

Organisation

Service Description

Ticketmaster

Selling of match day tickets for Bath Rugby fixtures

Retail Sport Systems

Selling of merchandise via in store, online or telesales methods on behalf of Bath Rugby

Sotic

Booking of places to attend Bath Rugby Community camps

When working with Bath Rugby, we will ensure that the organisation is fully GDPR compliant through contractual requirement.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

  • To meet Bath Rugby contractual obligations to clients and to also respond to marketing enquiries.
  • Legitimate interests pursued by Bath Rugby and/or its clients
  • To promote the marketing and consulting services offered by Bath Rugby and/or to market the services and/or products offered

CONSENT

Through agreeing to this privacy notice you are consenting to Bath Rugby processing your personal data for the purposes outlined.

You may withdraw consent at any time by emailing dataprotection@bathrugby.com or writing to us, see last section of this document for full contact details.

DISCLOSURE

Bath Rugby may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Bath Rugby requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

Bath Rugby do not broker or pass on information gained from your engagement with the agency without your consent. However, Bath Rugby may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Bath Rugby, its clients and/or the wider community.

RETENTION POLICY

Bath Rugby will process personal data during the duration of any contract and will continue to store only the personal data needed for ten years after the contract has expired to meet any legal obligations.

DATA STORAGE

Data is held in within the EAA area only, be this on premise or cloud services

Your Rights as a Data Subject

At any point whilst Bath Rugby is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation
  • Right to object – you have the right to object to certain types of processing such as direct marketing
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling

In the event that Bath Rugby refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Bath Rugby, at your request, can confirm what information it holds about you and how it is processed.

You can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data
  • Contact details of the Data Protection Champion, where applicable
  • The purpose of the processing as well as the legal basis for processing
  • If the processing is based on the legitimate interests of Bath Rugby or a third party such as one of its clients, information about those interests
  • The categories of personal data collected, stored and processed
  • Recipient(s) or categories of recipients that the data is/will be disclosed to
  • How long the data will be stored
  • Details of your rights to correct, erase, restrict or object to such processing
  • Information about your right to withdraw consent at any time
  • How to lodge a complaint with the supervisory authority (Data Protection Regulator)
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data
  • The source of personal data if it wasn’t collected directly from you
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing
  • To access what personal data is held, identification will be required

 

Data Subject Access Request Process and Policy

If you want us to supply you with a copy of any personal data we hold about you, please complete this form and send it the address below.

Bath Rugby will accept the following forms of ID when information on your personal data is requested:

  • A copy of your national ID card
  • Driving license, passport
  • Birth certificate and a utility bill not older than three months

A minimum of one piece of photographic ID listed above and a supporting document is required.

If Bath Rugby is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to dataprotection@bathrugby.com or writing to us at the address found at the end of this document.

COMPLAINTS

In the event that you wish to make a complaint about how your personal data is being processed by Bath Rugby or its partners, you have the right to complain to the Bath Rugby Data Protection Champion in the first instance, or the Bath Rugby Chief Commercial Officer as an escalation point. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

RIGHTS TO BE FORGOTTEN AND RECTIFICATION

In the event that you wish to exercise your to erasure or rectification of the personal data being processed by Bath Rugby or its partners, you should contact the Data Protection Champion.

The details for each of these contacts are:

dataprotection@bathrugby.com

DATA PROTECTION CHAMPION

Bath Rugby

Farleigh House

Farleigh Hungerford

Bath

BA2 7RW

Bath Rugby fully recognises its responsibilities of everyone involved for protecting children and young people and to safeguard the welfare of all children and young people involved in its activities.

The Club takes our responsibilities for safeguarding and duty of care seriously and we are committed to getting the right people involved through safe recruitment and training, while also creating a positive environment for all visitors, participants and staff.

Please download of safeguarding policy here.

Match Tickets

The use of a match ticket to gain entry to the Club’s ground constitutes unqualified acceptance of BR’s Ground Regulations found here

“Ground” means The Recreation Ground or any location that is selected as the "home" venue.

“BR” means Bath Rugby Ltd

  1. Tickets are issued by the Club subject to the Terms and Conditions of use.
  2. Match tickets are  non-transferable and not for resale except by authorised agents with explicit permission.
  3. Match tickets are issued to the person named on the ticket(s).
  4. If the Terms and Conditions of issue are not accepted the ticket(s) should be returned immediately to the Bath Rugby Ticket Office.
  5. BR reserves the right to change the Terms and Conditions as deemed necessary or appropriate.
  6. At the time of going to press all details are correct.
  7. All tickets are offered subject to availability.
  8. It is the Ticket Holder’s responsibility to ascertain whether an event has been cancelled, rescheduled, or become subject to material change: Information on such matters will be made available as soon as reasonably possible on the official Club website at www.bathrugby.com. However, spectators are advised that the website cannot always be updated immediately, and that circumstances giving rise to cancellation or material alterations can sometimes arise immediately prior to the event. You may also call 0844 448 1865 for the most recent information.
  9. BR, its servants or agents will not be liable for any loss, injury or damage except as expressly excluded by The Unfair Contract Act 1977.
  10. Tickets are issued with the relevant price category on application, adults cannot use a concession or junior season ticket to gain entry to the Ground.
  11. Tickets are generally refundable only if the unused ticket is returned to Bath Rugby Ticket Office no less than 48 hours prior to kick off. Refunds will not be provided on a match day or once the match has commenced. For some events, tickets are non-refundable except in exceptional circumstances and will only be granted at the discretion of BR.
  12.  In the event of a rescheduled game the position as indicated on the ticket will be valid for the rescheduled date. If the game cannot be attended then a refund can be requested in line with the specific refund policy implemented for the game rescheduled.
  13. BR cannot be held responsible for any lost or stolen ticket
  14. “Home” is defined as a venue where BR is the host. “Home” may not be confined to The Recreation Ground, Bath.
  15. Admission to the Ground is only by the entrance shown on the ticket.
  16. Ticket must be produced on demand in response to request from an official of, or any agent appointed by BR.
  17. Changes of address, telephone numbers and email address must be notified to the Bath Rugby Ticket Office immediately.
  18. Ticket Holders  leaving the Ground during match day will not be allowed re-entry to the Ground.
  19. BR reserves the right to make such additional conditions as they consider reasonably necessary and appropriate for the security, safety and well being of spectators at the Ground.

Bath Rugby  2018/19 Terms And Conditions

Head Office: Farleigh House, Farleigh Hungerford, Bath BA2 7RW

Registered In England No: 3170814

VAT No: 667 291013

Conditions Of Season Ticket Sale And Issue

Notice: BR issues the season ticket subject to the Terms and Conditions listed below. The use of the ticket to gain entry to the Club’s ground constitutes unqualified acceptance of BR’s Ground Regulations.

“Ground” means The Recreation Ground or any location that is selected as the "home" venue.

“BR” means Bath Rugby Ltd

  1. The season ticket is issued to the Person/Season Ticket Holder as named on the season card for the duration of the 2018/19 season.
  2. If the Terms and Conditions of issue are not accepted the season ticket should be returned immediately to the Bath Rugby Ticket Office.
  3. BR reserves the right to change the Terms and Conditions as deemed necessary or appropriate.
  4. At the time of going to press all details are correct.
  5. All season tickets and seating allocations are offered subject to availability.
  6. It is the Season Ticket Holder’s responsibility to ascertain whether an event has been cancelled, rescheduled, or become subject to material change: Information on such matters will be made available as soon as reasonably possible on the official Club website at www.bathrugby.com. However, spectators are advised that the website cannot always be updated immediately, and that circumstances giving rise to cancellation or material alterations can sometimes arise immediately prior to the event. You may also call 0844 448 1865 for the most recent information.
  7. BR, its servants or agents will not be liable for any loss, injury or damage except as expressly excluded by The Unfair Contract Act 1977.
  8. The season ticket is issued with the relevant seating category and location and cannot be transferred once the season has commenced on Thursday 31st August 2018.
  9. The season ticket is issued with the relevant price category on application and cannot be transferred, upgraded or downgraded. Adults cannot use a concession or junior season ticket to gain entry to the Ground.
  10. Season tickets are non-refundable except in exceptional circumstances and will only be granted at the discretion of BR.
  11. In the event of a rescheduled game the season ticket is non-refundable; the position as indicated on the season ticket will be valid for the rescheduled game.
  12. BR cannot be held responsible for any lost or stolen season tickets.
  13. Credit within in an Etickets account, gained from the sale of match tickets through the Ticket Exchange service, is non transferable.This credit can be used in conjunction with the purchase of future match tickets or against season tickets but not in conjunction with Zebra Finance.
  14. By placing a season ticket position on Ticket Exchange, the seller is agreeing to Bath Rugby terms and conditions laid out at Bathrugby.com. This includes season tickets positions that are placed up for sale but not sold.
  15. Duplicate/Replacement season tickets will only be issued at the discretion of BR and will be subject to a £10 administration fee. Duplicate season tickets can only be collected from the Ticket Office and will not be sent out. Proof of ID is essential and only the Season Ticket Holder can collect a duplicate season ticket.
  16. Season Ticket Holders who DO NOT bring their season ticket with them on a match day will need to visit the Ticket Office on the day of the game where a duplicate match ticket will be issued at a cost of £5 per ticket. Proof of ID is essential and only the Season Ticket Holder can collect a duplicate ticket.
  17. The season ticket admits the named holder entry to the 16 matches included in the season ticket package 2018/19 played by Bath Rugby. These fixtures are the 11 “Home” matches in the Gallagher Premiership, three “Home” matches in the European Rugby Champions Cup Pool Rounds and two “Home” matches in the Premiership Rugby Cup.
  18. “Home” is defined as a venue where BR is the host. “Home” may not be confined to The Recreation Ground, Bath.
  19. All Season Ticket Holders agree to be bound by the Ground Regulations for the 2018/19 Season. The season ticket remains the property of BR who reserve the right to confiscate, withdraw and cancel the ticket if the Season Ticket Holder does not comply with ground regulations in force at the time as listed at the Ticket Office, on the Club website, and enclosed with the season ticket on issue.
  20. Admission to the Ground is only by the entrance shown on the ticket.
  21. The season ticket must be produced on demand in response to request from an official of, or any agent appointed by BR.
  22. Changes of address, telephone numbers and email address must be notified to the Bath Rugby Ticket Office immediately.
  23. The season ticket does not grant the Season Ticket Holder automatic right to reserve a position or access an area for any other subsequent season or for any matches not covered in the season ticket package 2018/19.
  24. BR operates a strict no smoking policy within the Ground. The designated smoking area is located 20m away from the rear of the Dyson Stand in the “outfield” area.
  25. Any Season Ticket Holder leaving the Ground during match day will not be allowed re-entry to the Ground.
  26. BR reserves the right to make such additional conditions as they consider reasonably necessary and appropriate for the security, safety and well being of spectators at the Ground.

Notice: Entry to the Ground by the Ticket Holder shall be deemed to constitute unqualified acceptance of these regulations.

‘Ground’ means The Recreation Ground ‘BR’ means Bath Rugby Ltd BR excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

  1. All persons seeking entrance to the Ground acknowledge BR’s right to search people, vehicles and their belongings whether outside or inside the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.
  2. BR reserves the right to change its advertised fixtures without notice and without liability.
  3. Upon entry tickets are non-refundable except in exceptional circumstances and will only be granted at the discretion of BR.
  4. All persons wishing to gain entry to the Ground must produce a valid ticket and have this ticket available for inspection throughout the event. If tickets are purchased from unauthorised sources, they may not be valid and admission to the event may not be permitted.
  5. Animals are not permitted (except service dogs and guide dogs).
  6. There is no re-admission to the Ground.
  7. All children over the age of two will require a valid event ticket. Babes in arms may only be admitted with the specific authorisation of BR and at the parent’s risk.
  8. Any person entering the Ground must comply with the lawful directions of any steward or other servant or agent of BR.
  9. BR shall be entitled to refuse admission to, or eject from the Ground, any person who does not comply with these regulations or whose behaviour or conduct could in the reasonable opinion of BR constitute a source of danger, nuisance or annoyance to spectators or other persons.
  10. BR reserves the right to refuse admission to, or eject from the Ground, any person who in the reasonable opinion of BR, its servants or agents, makes or incites any form of racial abuse, chanting, gesturing or behaviour.
  11. Under the ‘Sporting Events Act 1985’, admission to the Ground will be denied to ticket holders being in possession of any intoxicating liquor, or bottle, can or other portable container which could cause damage or personal injury, or attempting to enter the Ground whilst drunk. Where admission is refused in such circumstances, no money will be refunded.
  12. Glass bottles, glass receptacles, cans, pyrotechnics, or any other item which, in the reasonable opinion of BR, its servants or agents, could be used as a weapon or cause a nuisance to others, are not allowed within the Ground.
  13. All promotional, commercial or political items of whatever nature, including but not limited to banners, signs, symbols and leaflets, are prohibited and may not be brought into the Ground unless authorised by BR. Any other item which is likely to cause harassment, alarm or distress to any other person is also prohibited.
  14. Except for photography for bona fide private non-commercial uses, the possession or operation of recording or transmission equipment of any kind is prohibited within the Ground. This includes without limitation photography, filming, audio or other recording or transmission, or the compilation or transmission of data, save with the specific authorisation of BR. Private single lens reflex (SLR) cameras will be allowed in the Ground providing they are not equipped with a lens of such a size that it may cause a nuisance to other spectators.
  15. Unnecessary noise or behaviour likely to cause confusion or nuisance of any kind, including without limitation foul, abusive or offensive language, is not permitted within the Ground.
  16. BR operates a strict No Smoking Policy within the Ground, this includes e cigarettes. The designated smoking area is located 10m away from the rear of the East Stand in the ‘outfield’.
  17. No person is permitted to throw any object or projectile within the Ground.
  18. Unauthorised persons are not permitted to enter upon the field of play except in an emergency.
  19. The right of admission is reserved to the Clubhouse.
  20. The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.
  21. Any person found damaging or defacing the property of BR will be prosecuted.
  22. BR reserves the right to confiscate without compensation any tickets offered for resale within the confines of the Ground or its surrounding areas.
  23. Only persons specially authorised in writing by BR are permitted to distribute with or without charge any newspapers, periodicals or any other articles.
  24. Drinks purchased in the Ground must not be taken out of the Ground.
  25. No person may offer articles for sale unless specifically authorised by BR to do so. Unauthorised goods offered for sale within the Ground will be confiscated.
  26. Any property left anywhere on the Club premises remains at the entire risk of the owner of the property or person leaving the same, and the Club accepts no liability for the theft or other loss or damage of such property.
  27. In the interests of public safety, BR reserves the right to request you to leave the Ground at any time.
  28. BR will not be liable for any delay in performing its obligations as a result of fire, flood or similar natural disaster, strikes, industrial disputes, abnormally inclement weather, war, acts or threats of terrorism, governmental order or decrees or any other cause beyond its reasonable control.