Legal & Privacy

The following information can be found here:

  • Company Details
  • Privacy Policy
  • Ground Regulations
  • COVID-19
  • Spectator Code of Conduct
  • Safeguarding
  • Season Ticket T&Cs
  • Ticketing T&Cs
  • Ticket Exchange T&Cs
  • Supplier T&Cs

Bath Rugby Limited

Registered Office
Farleigh House, Farleigh Hungerford, Bath, BA2 7RW

Registered Company Number
3170814

VAT Number
667291013

Registered in England.

Clubs must produce a Stage 3 risk assessment and mitigation plan that covers all aspects in relation to hosting matches. These must address all of the mandatory elements for Stage 3 activity outlined in the PGB Minimum Operating Standards Stage 3 document.

In line with this, Bath Rugby have produced:

Compliance with this guidance is not discretionary and any deviation from it must be approved by the COVID-19 Manager (Alex Cohen) or the COVID-19 Venue Operations Officer (Zoe Tyler).

We retain the same guiding principle as Stages 1 and 2:

To maximise the safety of everyone required on site, their immediate families and those with whom they come into contact.

INTRODUCTION

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Bath Rugby is pleased to provide the following Privacy Notice:

PERSONAL DATA

Bath Rugby uses the information collected from you to provide your requested organisational services. In you making initial contact you consent to Bath Rugby maintaining a dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services.

Any information Bath Rugby holds about you or your business encompasses all the details we hold about you and any organisational services records.

Bath Rugby will only collect the information needed so that it can provide you with organisational services.

In order to meet its contractual obligations, Bath Rugby utilises the following third parties:

Organisation

Service Description

Ticketmaster

Selling of match day tickets for Bath Rugby fixtures

Retail Sport Systems

Selling of merchandise via in store, online or telesales methods on behalf of Bath Rugby

Sotic

Booking of places to attend Bath Rugby Community camps

When working with Bath Rugby, we will ensure that the organisation is fully GDPR compliant through contractual requirement.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

  • To meet Bath Rugby contractual obligations to clients and to also respond to marketing enquiries.
  • Legitimate interests pursued by Bath Rugby and/or its clients
  • To promote the marketing and consulting services offered by Bath Rugby and/or to market the services and/or products offered
  • We share your personal information with third parties who help us to deliver targeted marketing campaigns and to personalise your experience online. These providers include Ve Global. Click here to see Ve’s Privacy Policy to see how your personal data is being processed.

CONSENT

Through agreeing to this privacy notice you are consenting to Bath Rugby processing your personal data for the purposes outlined.

You may withdraw consent at any time by emailing dataprotection@bathrugby.com or writing to us, see last section of this document for full contact details.

COokie policy

To help make the ads you see after browsing our website more relevant and personal to you, Ve Global uses cookies to show you our advertisements on websites across the internet based on your past activity on our website. Click here to see Ve’s Cookie Policy to see how your personal data is processed. To opt out visit Opting Out here

DISCLOSURE

Bath Rugby may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Bath Rugby requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

Bath Rugby do not broker or pass on information gained from your engagement with the agency without your consent. However, Bath Rugby may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Bath Rugby, its clients and/or the wider community.

RETENTION POLICY

Bath Rugby will process personal data during the duration of any contract and will continue to store only the personal data needed for ten years after the contract has expired to meet any legal obligations.

DATA STORAGE

Data is held in within the EAA area only, be this on premise or cloud services

Your Rights as a Data Subject

At any point whilst Bath Rugby is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation
  • Right to object – you have the right to object to certain types of processing such as direct marketing
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling

In the event that Bath Rugby refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Bath Rugby, at your request, can confirm what information it holds about you and how it is processed.

You can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data
  • Contact details of the Data Protection Champion, where applicable
  • The purpose of the processing as well as the legal basis for processing
  • If the processing is based on the legitimate interests of Bath Rugby or a third party such as one of its clients, information about those interests
  • The categories of personal data collected, stored and processed
  • Recipient(s) or categories of recipients that the data is/will be disclosed to
  • How long the data will be stored
  • Details of your rights to correct, erase, restrict or object to such processing
  • Information about your right to withdraw consent at any time
  • How to lodge a complaint with the supervisory authority (Data Protection Regulator)
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data
  • The source of personal data if it wasn’t collected directly from you
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing
  • To access what personal data is held, identification will be required

 

Data Subject Access Request Process and Policy

If you want us to supply you with a copy of any personal data we hold about you, please complete this form and send it the address below.

Bath Rugby will accept the following forms of ID when information on your personal data is requested:

  • A copy of your national ID card
  • Driving license, passport
  • Birth certificate and a utility bill not older than three months

A minimum of one piece of photographic ID listed above and a supporting document is required.

If Bath Rugby is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to dataprotection@bathrugby.com or writing to us at the address found at the end of this document.

COMPLAINTS

In the event that you wish to make a complaint about how your personal data is being processed by Bath Rugby or its partners, you have the right to complain to the Bath Rugby Data Protection Champion in the first instance, or the Bath Rugby Chief Commercial Officer as an escalation point. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

RIGHTS TO BE FORGOTTEN AND RECTIFICATION

In the event that you wish to exercise your to erasure or rectification of the personal data being processed by Bath Rugby or its partners, you should contact the Data Protection Champion.

The details for each of these contacts are:

dataprotection@bathrugby.com

DATA PROTECTION CHAMPION

Bath Rugby

Farleigh House

Farleigh Hungerford

Bath

BA2 7RW

Bath Rugby Limited Season Ticket Terms and Conditions 2019/20

These Terms and Conditions govern the purchase and use of Season Tickets purchased online, in person and over the phone with Bath Rugby Limited.

Please read through these Terms & Conditions carefully prior to purchasing a Season Ticket.

Definitions: 

“The Club” means Bath Rugby Limited;

“Ground” means The Recreation Ground or any location that is selected as the Club’s “home” venue;

“Match” means any game at the Ground which involves the Club’s first XV;

“Season Ticket” means the stadium access/smartcard (“Season Card”) used to gain access to the Ground for a Match;

“Season Ticket Holder” means the holder of such Season Ticket and whose name is shown on the Season Card;

“Ground Regulations” means the rules which govern the behavior of all attendees at the Ground and by which Season Ticket Holders unequivocally agree to abide. Such Ground Regulations can be found here.

“E-tickets Account” means the user account connected to your Season Ticket, this account is assigned to your client reference number as indicated on your Season Ticket;

“Ticket Exchange” means the Club’s official online resale platform. Ticket Exchange is hosted by Ticketmaster on behalf of Bath Rugby Ltd.

“Ticket Office” means the Bath Rugby Ticket Office, currently sited at The Recreation Ground, Pulteney Mews, Bath, BA2 4DS.

1. Tickets are issued by the Club subject strictly to these Terms and Conditions.

2. The purchase of a Season Ticket constitutes an acceptance by the Season Ticket Holder of and an undertaking to be bound by and observe these Terms and Conditions. If these Terms and Conditions are not accepted by the Season Ticket Holder, the Season Ticket should be returned immediately to the Ticket Office, with the Club under no obligation to offer a refund.

3. The use of a Season Ticket to gain entry to the Ground also constitutes an unqualified acceptance of the Club’s Ground Regulations.

4. Misconduct of the Season Ticket Holder, failing to adhere to these Terms and Conditions or to the Ground Regulations or acting in a manner which the Club reasonably considers is detrimental to its interests or is likely to bring the Club into disrepute shall permit the Club to confiscate or forfeit (in each case without compensation) the Season Ticket, to prevent access to the Ground for the fixture in question and/or to ban the Season Ticket Holder from attending future Matches or other events at the Ground for such time as the Club deems appropriate.

5. The Club reserves the right to change these Terms and Conditions as deemed necessary or appropriate.

6. All Season Tickets and seating allocations are offered subject to availability.

7. The Season Ticket admits only the named Season Ticket Holder entry only to the Matches at the Ground included in their respective packages a detailed below:

a. Season Ticket (Full) All 16 Matches included in the Season Ticket package for the 2019/2020 season. These fixtures are the 11 Matches in the Gallagher Premiership, three pool round Matches in the European Competition and two Matches in the Premiership Rugby Cup. The number of Matches per cup fixture are subject to change.

b. Season Ticket (10 Match) 10 Matches consisting of 5 x Category 3, 4 x Category 2 plus an additional Category 1 or 2 match dependent on the classification of Matches for the 2019/2020 season. The fixtures included are at the Club’s discretion and those included will be confirmed prior to the start of the season. Fixtures will include a selection from the Gallagher Premiership, Premiership Cup and the European Competition.

c. Student Season Ticket: Allows entry to 9 Matches in the season. The fixtures included are at the Club’s discretion and those included will be confirmed prior to the start of the season. Fixtures will include a selection from the Gallagher Premiership, Premiership Cup and the European Competition. Student Season Tickets are only available in blue seating and are situated in block A of the Dyson Stand.

8. Season Ticket Holders acknowledge that the date and time of a Match may change and It is the responsibility of the Season Ticket Holder to ascertain the correct date and time of each Match. The Club will endeavor to make this information available as soon as any changes have been made. The Club is under no obligation to give any form of recompense to anybody who misses a Match due to a date and/or time change.

9. Season tickets are strictly non-refundable. Should a Match be cancelled for whatever reason, the Club shall be under no obligation to pay any Season Ticket Holder any compensation. Further, the Club shall have no further liability to the Season Ticket Holder, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel/accommodation cost.

10. Should a Match be abandoned or postponed for whatever reason, the Club shall have no liability to the Season Ticket Holder, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel/accommodation cost. In such an event, the position as indicated on the Season Ticket will be valid for the rescheduled Match.

11. We are unable to refund any booking fees.

12. The Season Ticket is issued with the relevant Season Ticket Holders’ details, seating category and location for the season. The position indicated on the Season Ticket cannot be changed or the Season Ticket Holder details be transferred any later than 14 days prior to the Club’s first Match of each season.

13. The Season Ticket gives access only to the block, row and seat or standing terrace block indicated on the ticket and not to any other seat or position within the Ground, however, The Club reserves the right to re-allocate the Season Ticket Holder to any other seats in the Ground at any time.

14. The Season Ticket is issued with the relevant price category on application and cannot be transferred, upgraded or downgraded. Adults cannot use a concession or junior Season Ticket to gain entry to the Ground.

15. Concessions are offered for junior customers (those aged 16 and under as at 31st December 2019), students with a valid NUS card and those aged 65 and over (those who are already 65 at the start of the 2019/20 season or who may turn 65 before December 31st 2019). You may be asked to provide proof of your concessionary status. Anybody found to be using a concession ticket unjustly to gain entry will be liable to denied entry or ejection. In such events no refund will be given.

16. Credit held within an E-Tickets Account, gained from the sale of Match tickets through the Ticket Exchange service, is non transferable. This credit can be used in conjunction with the purchase of future Match tickets or against future Season Tickets.

17. By placing a Season Ticket position on Ticket Exchange, the seller is agreeing to the Ticket Exchange Terms and Conditions laid out here. This includes Season Tickets positions that are placed up for sale but not sold.

18. A Season Ticket shall become void and will not allow entry to the Ground or have any right to a refund where the Club believes it has been sold to another person at higher price, sold on the internet (through unauthorised ticket brokers, auction sites or otherwise) or any other medium whether now or hereafter developed or it has been used as a prize in a lottery, competition or for any other promotional or advertising purpose unless expressly authorised in writing by the Club.

19. The Club cannot be held responsible for any lost or stolen Season Tickets.

20. Duplicate/Replacement Season Tickets will only be issued at the Club’s discretion and will be subject to a £10 administration fee. Duplicate Season Tickets can only be collected from the Ticket Office and will not be sent out. Proof of ID is essential and only the Season Ticket Holder can collect a duplicate Season Ticket.

21. Season Ticket Holders who DO NOT bring their Season Ticket with them on a Match day will need to visit the Ticket Office on the day of the Match where a duplicate Match ticket will be issued at a cost of £5 per ticket. Proof of ID is essential and only the Season Ticket Holder can collect a duplicate ticket.

22. Entrance to the Ground is only permitted upon presentation of a valid Season Ticket. Further, admission to the Ground is only by the entrance detailed on the Season Ticket.

23. The Club cannot guarantee that the position to which this Season Ticket refers will not be affected by adverse weather conditions, including (but not limited to) force majeure events or that the view will not be affected by pillars or other structural apparatus or circumstances beyond the Club’s reasonable control, however, the Club will use reasonable efforts (where possible) to minimise the effects of such events.

24. Any Season Ticket held for entry must be produced on demand in response to a request from an official of, or any agent appointed by the Club.

25. Season Ticket Holders leaving the Ground during Match day will not be allowed re-entry to the Ground.

26. The Season Ticket does not grant the Season Ticket Holder automatic right to reserve a position or access an area for any other subsequent season or for any Matches not explicitly described in the Season Ticket packages in clause 7 herein.

27. The Season Ticket always remains the Club’s property.

28. The Club excludes to the maximum extent permitted by the law any liability for loss, injury or damage to persons/property in or around the Ground (whether or not indirect or consequential). Nothing in these Season Ticket Terms and Conditions shall exclude or restrict the Club’s liability for its own negligence.

29. The Club reserves the right to make such additional conditions as they consider reasonably necessary and appropriate for the security, safety and well being of spectators at the Ground.

Match Tickets

Bath Rugby Limited Match Pay Ticketing Terms and Conditions 2019/2020

These Terms and Conditions govern the purchase and use of Match Tickets for a particular Match (as distinct from a “Season Ticket”) purchased online, in person and over the phone with Bath Rugby Limited.

Please read through carefully prior to purchase.

Definitions:

“The Club” means Bath Rugby Limited;

“Ground” means The Recreation Ground or any location that is selected as the Club’s “home” venue;

“Match” means any game at the Ground which involves the Club’s first XV;

A Match Ticket is a Ticket issued by the Club which enables access for a particular Match to the Ground. This includes print at home/ticket-fast tickets.

“Ticket Holder” means the holder of such Match Ticket;

“Ground Regulations” means the rules which govern the behaviour of all attendees at the Ground
and by which Season Ticket Holders unequivocally agree to abide. Such Ground Regulations can be
found here

“Ticket Office” means the Bath Rugby Ticket Office, currently sited at 8 Pulteney Bridge Road, Bath
BA2 4AX.

1. Tickets are issued by the Club subject strictly to these Terms and Conditions.

2. The purchase of a Match Ticket constitutes an acceptance and an undertaking to be bound by and
observe these Terms and Conditions. If these Terms and Conditions are not accepted the Match Ticket should be returned immediately to the Ticket Office, with the Club under no obligation to offer a refund.

3. The use of a ticket to gain entry to the Ground also constitutes an unqualified acceptance of the Club’s Ground Regulations.

4. Misconduct of the Ticket Holder, failing to adhere to these Terms and Conditions or to the Ground
Regulations or acting in a manner which the Club reasonably considers is detrimental to its interests or is likely to bring the Club into disrepute shall permit the Club to confiscate or forfeit (in each case without compensation) the Match Ticket, to prevent access to the Ground for the fixture in question
and/or to ban the Ticket Holder from attending future Matches or other events at the Ground for such time as the Club deems appropriate.

5. The Club reserves the right to change these Terms and Conditions as deemed necessary or appropriate.

6. Match Tickets are issued to the person named on the Match Ticket(s). When purchasing the Match Ticket, you will inform any additional Ticket Holders for whom you have purchased Match Tickets that they are subject to these Terms and Conditions.8 Ticket Holders acknowledge that the date and time of a Match may change and It is the responsibility of the Ticket Holder to ascertain the correct date and time of each Match. The Club will endeavour to make this information available as soon as any changes have been made. The Club is under no obligation to give any form of recompense to anybody who misses a Match due to a date and/or time change.

7. Match Tickets are strictly non-refundable. Should a Match be cancelled for whatever reason, the
Club shall be under no obligation to pay any Ticket Holder any compensation. Further, the Club shall
have no further liability to the Ticket Holder, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel/accommodation cost.

8. Should a Match be abandoned or postponed for whatever reason, the Club shall have no liability
to the Ticket Holder, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel/accommodation cost. In such an event, the position as indicated on the Match Ticket will be valid for the rescheduled Match.

9. We are unable to refund any booking fees.

10. It is the responsibility of the Ticket Holder to ascertain the correct date and kick-off time of any rearranged and/or postponed Matches.

11. Match Tickets are non-transferable and are not available for resale except by authorised agents with explicit permission. The resale of any Match Ticket at more than face value is strictly prohibited.

12. A Match Ticket shall become void and will not allow entry to the Ground or have any right to a refund where the Club believes it has been sold to another person at higher price, sold on the internet (through unauthorised ticket brokers, auction sites or otherwise) or any other medium
whether now or hereafter developed or it has been used as a prize in a lottery, competition or for any other promotional or advertising purpose unless expressly authorised in writing by the Club.

13. The Club reserves the right to price Match Tickets and change the price of Match Tickets for any match however it deems appropriate.

14. All Match Ticket prices and locations are offered subject to availability.

15. Concessions may be offered at selected matches for customers aged 16 and under, valid NUS students and those aged 65 and over on the day of the match. At the Club’s discretion, you may be asked to provide proof of your concessionary status. Anybody found to be using concessionary
Match Tickets unjustly to gain entry will be liable to denied entry or ejection. In such events no refund will be given.

16. In the event of a Match Ticket being lost, damaged, stolen or misplaced the Club is under no
obligation to provide a duplicate Match Ticket and cannot be held responsible for any losses incurred by the Ticket Holder.

17. Entrance to the Ground is only permitted upon presentation of a valid Match Ticket, which should be retained until the Match in question has been played to a conclusion. In addition, upon request, proof of identity or age may be required.

18. Entrance to the Ground is only by the entrance detailed on the Match Ticket.

19. The Match Ticket gives access only to the block, row and seat or standing terrace block indicated on the Match Ticket and not to any other seat or position within the ground, However, The Club reserves the right to re-allocate the Ticket Holder to any other seats in the Ground at any time.

20. The Club cannot guarantee that the position to which the Match Season Ticket refers will not be
affected by adverse weather conditions, including (but not limited to) force majeure events or that the view will not be affected by pillars or other structural apparatus or circumstances beyond the Club’s reasonable control, however, the Club will use reasonable efforts (where possible) to minimise the effects of such events.

21. Any Match Ticket held for entry must be produced on demand in response to request from an official of, or any agent appointed by the Club.

22. Ticket Holders leaving the Ground during Match will not be allowed re-entry to the Ground.

23. The Match Ticket remains the property of the Club at all times.

24. The Club excludes to the maximum extent permitted by the law any liability for loss, injury or damage to persons/property in or around the ground (whether or not indirect or consequential). Nothing in the Terms and Conditions shall exclude or restrict The Club’s liability for its own negligence.

25. The Club reserves the right to make such additional conditions as they consider reasonably
necessary and appropriate for the security, safety and well being of spectators at the Ground.

Notice: Entry to the Ground by the Ticket Holder shall be deemed to constitute unqualified acceptance of these regulations.

‘Ground’ means The Recreation Ground ‘BR’ means Bath Rugby Ltd. BR excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

  1. All persons seeking entrance to the Ground acknowledge BR’s right to search people, vehicles and their belongings whether outside or inside the Ground and to refuse entry to, or eject from the Ground any person refusing to submit to such a search.
  2. BR reserves the right to change its advertised fixtures without notice and without liability.
  3. Upon entry tickets are non-refundable except in exceptional circumstances and will only be granted at the discretion of BR.
  4. All persons wishing to gain entry to the Ground must produce a valid ticket and have this ticket available for inspection throughout the event. If tickets are purchased from unauthorised sources, they may not be valid and admission to the event may not be permitted.
  5. Animals are not permitted (except assistance dogs).
  6. There is no re-admission to the Ground.
  7. All children over the age of two will require a valid event ticket. Babes in arms may only be admitted with the specific authorisation of BR and at the parent’s risk.
  8. Any person entering the Ground must comply with the lawful directions of any steward or other servant or agent of BR.
  9. BR shall be entitled to refuse admission to, or eject from the Ground, any person who does not comply with these regulations or whose behaviour or conduct could in the reasonable opinion of BR constitute a source of danger, nuisance or annoyance to spectators or other persons.
  10. BR reserves the right to refuse admission to, or eject from the Ground, any person who in the reasonable opinion of BR, its servants or agents, makes or incites any form of discriminatory abuse, chanting, gesturing or behaviour.
  11. Under the ‘Sporting Events Act 1985’, admission to the Ground will be denied to ticket holders being in possession of any intoxicating liquor, or bottle, can or other portable container which could cause damage or personal injury, or attempting to enter the Ground whilst drunk. Where admission is refused in such circumstances, no money will be refunded.
  12. Glass bottles, glass receptacles, cans, pyrotechnics, or any other item which, in the reasonable opinion of BR, its servants or agents, could be used as a weapon or cause a nuisance to others, are not allowed within the Ground.
  13. All promotional, commercial or political items of whatever nature, including but not limited to banners, signs, symbols and leaflets, are prohibited and may not be brought into the Ground unless authorised by BR. Any other item which is likely to cause harassment, alarm or distress to any other person is also prohibited.
  14. Except for photography for bona fide private non-commercial uses, the possession or operation of recording or transmission equipment of any kind is prohibited within the Ground. This includes without limitation photography, filming, audio or other recording or transmission, or the compilation or transmission of data, save with the specific authorisation of BR. Private single lens reflex (SLR) cameras will be allowed in the Ground providing they are not equipped with a lens of such a size that it may cause a nuisance to other spectators.
  15. Unnecessary noise or behaviour likely to cause nuisance of any kind, including without limitation foul, abusive or offensive language, is not permitted within the Ground.
  16. BR operates a strict No Smoking Policy within the Ground, this includes e-cigarettes. The designated smoking area is located 10m away from the rear of the East Stand on the grassed outfield.
  17. No spectator is permitted to throw any object or projectile within the Ground.
  18. Unauthorised persons are not permitted to enter upon the field of play except in an emergency and only at the direction of a steward.
  19. The use of Unmanned Arial Vehicles ("Drones") is strictly forbidden anywhere on or over land controlled by BR without the written permission of the Safety Officer.
  20. The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.
  21. Any person found damaging or defacing the property of BR will be prosecuted.
  22. BR reserves the right to confiscate without compensation any tickets offered for resale on land controlled by BR.
  23. Only persons authorised in writing by BR are permitted to distribute with or without charge any newspapers, periodicals or any other articles.
  24. Drinks purchased in the Ground must not be taken out of the Ground.
  25. No person may offer articles for sale on land controlled by BR unless specifically authorised by BR to do so. Unauthorised goods offered for sale within the Ground will be confiscated.
  26. Any property left anywhere on BR premises remains entirely at the risk of the owner or holder of the property. BR accepts no liability for the theft, loss or damage of such property.
  27. In the interests of public safety, BR reserves the right to direct you to leave the Ground at any time.
  28. BR will not be liable for any delay in performing its obligations as a result of fire, flood or similar natural disaster, strikes, industrial disputes, abnormally inclement weather, war, acts or threats of terrorism, governmental order or decrees or any other cause beyond its reasonable control.

Bath Rugby fully recognises its responsibilities of everyone involved for protecting children and young people and to safeguard the welfare of all children and young people involved in its activities.

The Club takes our responsibilities for safeguarding and duty of care seriously and we are committed to getting the right people involved through safe recruitment and training, while also creating a positive environment for all visitors, participants and staff.

Please download of safeguarding policy here.

For any safeguarding questions or issues at Bath Rugby, please email safeguarding@bathrugby.com and the committee will respond accordingly.

The Safeguarding Committee

1. GENERAL
1.1 Except where conditions 8 applies, these terms and conditions apply to every order placed by Bath Rugby Limited with any individual, firm or company (the “Supplier”). No terms and Conditions in or attached to any catalogue, invoice or other sales literature or document or tender or dispatch/delivery note which are inconsistent with these terms and conditions or which purport to add to or vary them in any way shall have any effect unless expressly accepted by Bath Rugby Limited in writing. In the absence of such written acceptance, the Supplier shall be deemed to have withdrawn or waived his terms and conditions and to contract solely on the basis of these terms and conditions and acceptance of goods and/or services shall not constitute or be deemed to constitute acceptance by Bath Rugby Limited of the Supplier’s terms and conditions. The contract shall commence and the Supplier will be contractually bound upon the despatch of a purchase order by Bath Rugby.

2. PURCHASE ORDER
2.1 The Supplier shall ensure that the goods and/or services shall:
(a) correspond with the quantity, type, sort, quality and description set out in the purchase order;
(b) meet the performance standards and dates specified on the purchase order or notified to the Supplier by Bath Rugby Limited;
(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979) and fit for any purpose held out by the supplier or made known to the supplier by Bath Rugby Limited;
(d) where applicable, be free from defects in design, materials and workmanship and remain so for 12 months after delivery;
(e) comply with all applicable statutory and regulatory requirements relating to the manufacture, labelling, packaging, storage, handling and delivery of the Goods.

2.2 If the goods and/or services do not comply with the Bath Rugby Limited purchase order and/or instructions, Bath Rugby Limited is entitled at its option to either return the goods at the risk of the Supplier; reject the goods and/or services; require the Supplier to re-perform the services or accept the whole or part of the goods and/or services supplied by the Supplier but without prejudice to any rights of Bath Rugby Limited to claim compensation or damages for loss or damage suffered as a result of failure to comply.

2.3 If the Supplier fails to deliver the Goods and/or perform the Services by the date specified in the purchase order Bath Rugby Limited shall be entitled to terminate the contract without notice.

3. PRICE, PAYMENT AND SET OFF
3.1 The price for the goods and/or services shall be the price set out in the purchase order and shall be inclusive but not limited to the costs of packaging, insurance and carriage of the goods and/or provision of the services. No extra charges shall be effective unless agreed by Bath Rugby Limited.

3.2 In respect of goods, the Supplier shall invoice Bath Rugby Limited on or at any time after completion of delivery. In respect of services, the Supplier shall invoice Bath Rugby Limited in full, monthly, or quarterly as agreed. The valid VAT invoice must contain the purchase order number and shall include such supporting information required by Bath Rugby Limited to verify the accuracy of the invoice.

3.3 Bath Rugby Limited will pay the invoiced amounts upon receipt of a valid and correct invoice to a bank account nominated in writing by the Supplier. Payment will be made within 30 days following the end of the month the invoice was received in.

3.4 Bath Rugby Limited may, without limiting its other rights, set off any amount owing to it by the Supplier against any amount payable by Bath Rugby Limited to the Supplier.

4. INDEMNITY AND INSURANCE
4.1 The Supplier shall hold and keep Bath Rugby Limited indemnified in full against all costs, expenses, damages and losses (whether direct or indirect), including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by Bath Rugby Limited due to or arising out of the performance of the contract or any breach by the Supplier of these terms and conditions or any term or obligation implied by law or any statutory provision that may be in force from time to time. The Supplier shall at all times have sufficient insurances in place and provide written evidence to Bath Rugby Limited upon request.

5. CONFIDENTIALITY
5.1 The Supplier shall treat all confidential information belonging to Bath Rugby Limited as confidential and safeguard it accordingly, and shall not disclose any confidential information without the prior written consent of Bath Rugby Limited.

6. TERMINATION
6.1 In addition to clause 2.3 and 7.1, if at any time after the commencement of the contract the Supplier commits:
(a) a material or persistent breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days after receiving notice of the breach; or
(b) commits a material breach which cannot be rectified,
then Bath Rugby Limited may terminate the contract with immediate effect.

7. GENERAL
7.1 Force majeure: Neither party shall be liable to the other as a result of any delay or failure to perform its obligations under the Contract if and to the extent such delay or failure is caused by an event or circumstance which is beyond the reasonable control of that party which by its nature could not have been foreseen by such a party or if it could have been foreseen was unavoidable. If such event or circumstances prevent the Supplier from supplying the Goods and/or Services for more than 2 weeks, Bath Rugby Limited shall have the right, without limiting its other rights, to terminate this Contract with immediate effect by giving written notice to the Supplier.

7.2 Assignment and subcontracting: The Supplier shall not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of Bath Rugby Limited.

7.3 Notices: Any notice or other communication required to be given under or in connection with this Contract shall be in writing and shall be delivered to the other party by prepaid first-class post. Communications to Bath Rugby Limited should be address to the Financial Controller at Farleigh House, Farleigh Hungerford, Bath BA2 7RW.

7.4 Waiver: No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of the contract shall either be or be deemed to be a waiver or in any way prejudice any right of that party under this contract.

7.5 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership of any kind between any of the parties.

7.6 Contracts (Rights of Third Parties) Act 1999: A person who is not a party to the Contract shall not have any rights under or in connection with it.

7.7 Variation: Any variation, including any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by Bath Rugby Limited, represented by the Financial Controller or Finance Director.

7.8 Severance: of any provision in this contract shall in whole or in part be held to any extent to be unlawful or unenforceable under any enactment or rule of law, the remainder of the provisions shall stand in full force and effect.

7.9 Statutory Requirements: the Supplier shall comply with all statutes, orders, regulations or bye laws applicable to the performance of this contract and shall indemnify Bath Rugby Limited against all losses, claims or liabilities, expenses, proceedings or otherwise as a result of the Suppliers noncompliance with the same.

7.10 Governing law and jurisdiction: The Contract shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

8. TERMS AND CONDITIONS
8.1 These terms and conditions will apply unless Bath Rugby Limited specifies different terms and conditions in its tender or quotation documentation or some other contract entered into by the parties. These terms and conditions would need to be agreed in contract by Bath Rugby Limited. If different terms and conditions are specified by Bath Rugby Limited those terms and conditions will override the purchase order terms and conditions and will apply instead of these.

Ticket Exchange Terms and Conditions

The Ticket Exchange System (“The Website”) is hosted by Ticketmaster on behalf of Bath Rugby Limited (“The Club”).

It is available to anyone who wishes to buy Match Tickets for all Category 1 and 2 Matches at the Ground and any Season Ticket Holder (Full) who wishes to sell their position for Category 1 and 2 Matches at the Ground. Category 3 Matches are not available via Ticket Exchange on the Website.

These Terms and Conditions set out the terms upon which you may purchase or sell or tickets through the Ticket Exchange.

1. In order to use the Ticket Exchange, you must input your Bath Rugby client reference number and password when prompted to login at our etickets site here

2. You must keep your password and all other confidential information linked to your use of the Website secure and not disclose it to any other person. If any such information becomes known by a third party you must notify us immediately.

3. Your login details are to be used by you only. You are wholly responsible for the use of the Website by any person using your personal computer or point of presence and you are responsible for ensuring that any such person also fully complies with these Terms and Conditions.

4. POSTING SEASON TICKETS FOR SALE

4.1 You may only post Season Ticket positions on sale through the Ticket Exchange in accordance with these Terms and Conditions provided that you are a Season Ticket Holder and hold a Season Ticket which includes a Match Ticket to the relevant Match.

4.2 Matches for which Match Tickets may be sold shall be determined by the Club at our sole discretion.

4.3 All Season Tickets placed on sale through the Ticket Exchange will be sold at a price determined by the Club.

4.4 A Season Ticket Holder may post a Match Ticket for sale on Ticket Exchange by logging into the Website with their login details. If a Match is available for a Season Ticket Holder to offer their Match Ticket for sale, “Ticket Exchange” will appear next to the relevant Match on the ticketing page of the Website. A Season Ticket Holder may offer their Match Ticket to that Match for sale to users of the Bath Rugby etickets site generally, by clicking on the relevant Match and following the instructions. Ticket Exchange will indicate the amount that the Season Ticket Holder shall receive if the Ticket is sold (the “Seller’s Amount”).

4.5 The Seller’s Amount shall be equal to 1/16 th of the price paid by the Season Ticket Holder, for their Match Ticket. For Category 1 Matches Season Ticket Holders will receive 60% of the total price and for Category 2 Matches Season Ticket Holders will receive 65% of the total price. The difference between the Price and the Seller’s Amount shall be retained by the Club to cover administrative charges and to prevent misapplication of the exchange facility.

4.6 The time periods for which a Match Ticket may be offered for sale will be determined at the Club’s discretion. Generally, the Ticket Exchange will open the Monday prior to the date of which the Match will be due to played.

4.7 When the Season Ticket Holder posts a Match Ticket for sale through the Ticket Exchange, the deadline by which that Match Ticket must be sold or the offer lapses will be indicated. The Season Ticket Holder may, however, at any time between posting the Match Ticket on sale until the deadline or, the Match Ticket being sold, withdraw that Match Ticket from sale.

4.8 If a Match Ticket is not sold by the deadline that Match Ticket will no longer be offered for sale through the Ticket Exchange and the Season Ticket Holder may use the Match Ticket to attend the Match as if they had not offered the Match Ticket for sale.

4.9 If a Match Ticket is sold through the System, The Club will;
(a) Send the Season Ticket Holder a confirmation email;
(b) De-activate the Season Ticket Holder’s card so that the card will not permit admittance to the Ground for that Match;
(c) Credit the Season Ticket Holder’s account balance with an amount equal to the Seller’s Amount.

4.10 All amounts credited to the Season Ticket Holder’s balance will automatically be offset against the cost of purchasing or renewing Season Tickets for the following season in the event that the Season Ticket Holder elects to pay for the new season on the Club’s website. If you are renewing by
postal form or in person please notify the Ticket Office of any outstanding balance you wish to use.

Alternatively, any amounts credited can be offset against any additional Match Tickets purchased via the Ticket Office in person or via the phone on 0844 448 1865.

4.11 PLEASE NOTE that posting a Match Ticket for sale through the Ticket Exchange does not guarantee that the Match Ticket will be sold.

5. BUYING A TICKET

5.1 Anyone registered to use the Website may purchase Match Tickets by logging into the Website.

We make no representation that Match Tickets will be available through the Website. If a Match Ticket is available for a Match, a buyer may purchase that Match Ticket for the price (which will be indicated on the Website), and by following the instructions on the Website.

Any purchase of a Match Ticket can be paid for by credit or debit card and the Buyer’s credit or debit card will be charged upon our confirmation of the Buyer’s purchase by email. All payments must be received in fully cleared funds.

5.2 In the event that the Buyer purchases a Match Ticket using the Website, the Buyer forms a contract with the Seller and with the Club acting as the agent of the Seller. The Buyer shall pay the Price to us (acting as agent of the Seller).

5.3 Match Tickets purchased by a Buyer will be made available in accordance with the Ticketing Terms and Conditions. Such Ticketing Terms and Conditions can be found here. Any purchase of a Match Ticket is deemed acceptance of these terms.

The following code of conduct is in addition to our existing Ground Regulations and is developed to ensure a safe and secure environment for all supporters attending The Rec whilst adhering to COVID-19 related restrictions. 

  1. Please ensure that you complete the health declaration sent to you before you arrive at The Rec. Once completed, you will be sent an email confirming that you are safe to come to the ground which must be shown to the stewards prior to arrival. Please have this available to show to the stewards.
  2. All supporters are asked to arrive at the designated ‘Sports Centre Gate’ at the time indicated on your ticket. A map showing the route to the ground is also available on your ticket.
  3. Your ticket will be scanned to enable entry so please ensure you have your ticket available to scan direct from your mobile device or printed out.
  4. All spectators must wear a face covering once inside the ground unless eating or drinking. Spectators should bring their own covering.
  5. The mobile shop will be open, close to the entry gate. Please use this before you take your seat.
  6. All seats will be in the Dyson Stand. Please use the gravel trackway to access the correct entry to the stand for your seat.
  7. Seats are allocated in groups of 1-4 and each group is socially distanced from any other. Spectators will be allocated a seat according to their household and all supporters must only use their designated seat.
  8. Please remain in your seat unless you need to use the toilet.
  9. A QR code will be on your seat base and can be scanned and used to purchase food, drink and merchandise which will be delivered to your seat. Only online or contactless purchases will be accepted. All food and drink containers are disposable.
  10. When accessing your seat it may be necessary to “brush past” other spectators in your row. In this case please face away from the other spectator as you pass.
  11. If you do need to leave your seat during the event, wait for a time when the gangway is clear and always follow the signs / stewards indicating which way to go.
  12. Please use the hand sanitary stations prior to entry and at other times where possible.
  13. Toilet facilities will be kept to a very high standard of cleanliness. You may be required to queue for toilet facilities to ensure that social distancing is maintained within these areas.
  14. Please observe normal COVID-19 etiquette - always cover your mouth if needing to cough or sneeze. Avoid hugs, high-fives and any close contact with people who are not within your social bubble. Take care when celebrating.
  15. If you feel ill please contact your nearest steward, and you will then be directed to our medical team.
  16. Please remain in your seat at the end of the game, be patient and follow the direction of stewards.
  17. If you are attending with other members of your social bubble, please make sure they have read and understood these guidelines too.

RISK

By accepting this Spectator Code of Conduct, you agree to abide by these guidelines for your own safety and that of your fellow Bath Rugby supporters.

While the guidelines and precautions taken across the venue are in line with stringent government guidelines, supporters do so in the knowledge that COVID-19 is an unprecedented pandemic and a level of personal risk exists that each supporter chooses to take by attending.