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Ticket Exchange

Unable to use your full Season Ticket for an upcoming game? We’re sorry to hear that, but perhaps our Ticket Exchange could help lessen the blow. Find it at the Bath Rugby Online Ticket Office.

WHAT YOU GET

The Ticket Exchange allows full Season Ticket Holders a safe and convenient way to resell their seats for popular matches, and helps the club reduce illegal sales through touts.

 TICKET EXCHANGE MATCHES

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Season 2019/2020

TV Televised
ST Season Ticket
ST10 10 Match Season Ticket
TX Ticket Exchange

Future Matches

January 2020
25 Jan 2020Kick Off 15:00HomeLeicester TigersGallagher PremGallagher PremiershipSTTXTickets available now
February 2020
22 Feb 2020Kick Off 15:00HomeHarlequinsGallagher PremGallagher PremiershipSTST10TXTickets available now
March 2020
1 Mar 2020Kick Off 15:00HomeBristol Bears Gallagher PremGallagher PremiershipSTTXTickets available now
April 2020
18 Apr 2020Kick Off 15:00TwickenhamWaspsGallagher PremGallagher PremiershipSTTXTickets available now
May 2020
30 May 2020Kick Off 15:00HomeGloucester RugbyGallagher PremGallagher PremiershipSTTXMatch information

Past Matches

October 2019
25 Oct 2019Kick Off 19:45HomeExeter ChiefsGallagher PremGallagher PremiershipTVSTST10TXBath won 13 - 10Match report
November 2019
29 Nov 2019Kick Off 19:45HomeSaracensGallagher PremGallagher PremiershipTVSTST10TXBath lost 12 - 25Match report
December 2019
28 Dec 2019Kick Off 15:00HomeSale SharksGallagher PremGallagher PremiershipSTST10TXBath won 16 - 14Match report

SELLING VIA TICKET EXCHANGE

Step 1 - Visit the Online Box Office, enter your client reference and password. If you have forgotten your password click the Forgotten Password link and the password reset link will be emailed to you.

Step 2 - If Ticket Exchange is available for the game then a notification will appear in your online account under manage tickets. The details of how many season tickets for that game are available to sell via this method. Select the relevant season ticket you wish to sell.

Step 3 - A summary box will appear confirming the tickets to be posted online for sale on the Ticket Exchange and the default date/time when the posting will automatically be cancelled. Select Complete Sale.

Step 4 - A final confirmation screen will appear with full details of the seat/s to be posted and the value you will receive for the seat should it be sold. After accepting the terms and conditions, click complete. You will then receive an email confirming the posting.

Should the seat be sold then a confirmation email will be sent and Season card will be de-activated for the match. A credit will be made against your account for the value of the ticket as stated in Step 3.

If a season ticket holder wishes to see the status of their posted seat(s), they can do so by logging into their ticketing account via the e-ticket hub. When logged in, click on the Ticket Exchange option where up-to-date details of your ticket will be provided. Please note that should your seat NOT be sold then your season ticket will become valid once the posting expires. It is therefore the responsibility of the seller to ascertain whether the seat has been sold as no e-mail confirmation will be sent if a ticket is not sold.

Q. Who is eligible to use the Ticket Exchange service to sell their seat(s)?

A. Any full Bath Rugby Season Ticket holder can use this service to sell their seat(s) for a forthcoming Cat 1 or Cat 2 match during the season.

Q. When can I place my Season Ticket Position online?

A. From the Monday of the week of the fixture, Season Ticket Holders can place their positions on ticket exchange. This will increase the chances of the Season Ticket Holder selling their position as the availability of tickets will be significantly reduced or in the event of a sell out will allow an even greater opportunity for sales.

Q. Which games during the season can I register my position on the Exchange?

A. All Category 1 and Category 2 games, these are shown on our website where TX is available.

Q. Is this service available over the telephone?

A. No unfortunately this is an online service only available through www.bathrugby.com.

Q. How do I view my Ticket Exchange account?

A. You can view your Ticket Exchange account entering your client reference & password into the Online Box Office. Under the Account History section select Ticket Exchange and you view a full Ticket Exchange history.

Q. My friend does not have access to a computer can I trade on his behalf via the Ticket Exchange service?

A. Unfortunately, in order to sell on ticket exchange the season ticket holder must have an account created and able to post the tickets themselves.

Q. How much will I be charged for the Service?

A. There is no fee for this service!  

Q. When will I receive the sum credited to my account for the matches I have traded?

A. The balance of your account will be held on our ticketing system and can be used against the cost of additional matchday tickets for the current season or against your season ticket the following season.

Q. What will the value of the credit I receive be?

A. The credit will be 68%. See below for explanation.

Q. Why do I not receive the whole value of the match ticket?

A. Season Tickets offer substantial savings against the price of a match ticket, if offered the full match price, the credit received will far out weigh the amount paid for the season ticket.

Q. What can I do if I have registered my seat for sale and then change my mind?

A. If your seat remains unsold you will have the facility cancelled.

Q. I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I have sold the ticket for, is there anything I can do?

A. Unfortunately not.

Q. What is the latest I can register my seat for sale?

A. The deadline time is usually 23.59pm on the day prior to the fixture.

Q. Is there a limit to how many times that I can trade a seat in a season?

A. Subject to Ticket Exchange being ‘live' for a fixture, you can trade as many times as you wish.

Q. Can I check the status of my posted seat(s) online?

A. You can view your Ticket Exchange account by entering your membership number & password into the Online Box Office. Under the Account History section select Ticket Exchange

Q. What can my etickets credit be used for?

A. Etickets credit can be used against the purchase of future match day tickets or the following seasons ticket renewal. If you wish to use your credit for a purchase, you must inform Bath Rugby at the point of sale. This service is only available online automatically for season ticket renewals, and the credit will be deducted at the end of process. Eticket Credit is non transferable 

Q. Who is eligible to use the new Ticket Exchange service to buy a ticket?

A. Any supporter wishing to attend the game.

Q. When will the Ticket Exchange service be available for a fixture?

A. The Ticket Exchange service will only be made available for Cat 1 and Cat 2 fixtures. The ticket exchange will be open from the Monday before the game until 23.59 the day before the game.

Q. What happens after I have purchased a ticket?

A. You receive a confirmation email containing the relevant seat information; your ticket will either be sent to your address (if ordered no later then 4 days before the event) or will be held for collection on the match day from the riverside collection point.

Q. I have purchased a ticket via Ticket Exchange but am no longer able to attend the match can I get a refund?

A. Unfortunately all tickets purchased via Ticket Exchange are non-refundable.

Q. Who do I contact if I need assistance?

A. The Ticket Office Team will be on hand to help our hours are Monday – Friday, 9.15am-5.15pm. Please do not hesitate to call us on 01225 536900 or email tickets@bathrugby.com should you need assistance.

 

Q. Who is eligible to use the Ticket Exchange service to buy a ticket?

A. Any supporter wishing to attend the game. 

Q. What will I be charged to use this service?

A. There is no additional charge over the standard booking fees that are in place for an online booking.

Q. When will the Ticket Exchange service be available for a fixture?

A. The Ticket Exchange service will only be made available for Cat 1 and Cat 2 fixtures. The ticket exchange will be open from the Monday before the game until 23.59 the day before the game.

Q. What happens after I have purchased a ticket?

A. You receive a confirmation email containing the relevant seat information; your ticket will either be sent to your address (if ordered no later then 4 days before the event) or will be held for collection on the match day from the river side collection point

Q. I have purchased a ticket via Ticket Exchange but am no longer able to attend the match can I get a refund?

A. Unfortunately all tickets purchased via Ticket Exchange are non-refundable. 

Q. Who do I contact if I need assistance?

A. The Ticket Office Team will be on hand to help our hours are Monday – Friday, 9.15am-5.15pm. Please do not hesitate to call us on 01225 536 900 or email tickets@bathrugby.com should you need assistance.