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Ticket Exchange

Unable to use your full Season Ticket for an upcoming game? We’re sorry to hear that, but perhaps our Ticket Exchange could help lessen the blow. Find it at the Bath Rugby Online Ticket Office.

WHAT YOU GET

The Ticket Exchange allows full Season Ticket Holders a safe and convenient way to resell their seats for popular matches, and helps the club reduce illegal sales through touts.

 TICKET EXCHANGE MATCHES

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Season 2018/2019

TV Televised
ST Season Ticket
ST10 10 Match Season Ticket
TX Ticket Exchange

Past Matches

September 2018
8 Sep 2018Kick Off 16:30HomeGloucester RugbyGallagher PremGallagher PremiershipTVSTST10TXMatch drawn 31 - 31Match report
October 2018
5 Oct 2018Kick Off 19:45HomeExeter ChiefsGallagher PremGallagher PremiershipTVSTTXBath lost 24 - 39
November 2018
17 Nov 2018Kick Off 12:45HomeWorcester WarriorsGallagher PremGallagher PremiershipSTST10TXBath won 28 - 13
December 2018
30 Dec 2018Kick Off 15:00HomeLeicester TigersGallagher PremGallagher PremiershipTVSTTXBath won 23 - 16Match report
March 2019
2 Mar 2019Kick Off 15:00HomeHarlequinsGallagher PremGallagher PremiershipSTST10TXBath lost 29 - 31Match report
8 Mar 2019Kick Off 19:45HomeSaracensGallagher PremGallagher PremiershipTVSTST10TXBath won 18 - 9Match report
May 2019
5 May 2019Kick Off 15:00HomeWaspsGallagher PremGallagher PremiershipTVSTTXBath won 29 - 17Match report

HOW IT WORKS

Step 1 - Visit the Online Box Office, enter your email address and password. If you have forgotten your password click the Forgotten Password link and the password will be emailed to you.

Step 2 - If Ticket Exchange is available for the game then a TX Sell ticket button will appear next to the relevant match. Select the season ticket seat you wish to post for sale and click on the TX Sell ticket button.

If you are posting multiple tickets for sale on behalf of other season ticket holders then please ensure that you add each member to level 2 of your online network prior to the process.

Step 3 - A summary box will appear confirming the tickets to be posted for sale on the Ticket Exchange and the default date/time when the posting will automatically be cancelled. Select Complete Sale.

If you wish you can change this date so the posting cancels sooner but NOT later than the default date. Should the seat not be sold your Season Ticket will remain in place for the match.

Step 4 - A final confirmation screen will appear with full details of the seat/s to be posted and the value you will receive for the seat should it be sold. After accepting the terms and conditions, click Complete Sale. You will then receive an email confirming the posting.

Should the seat be sold then a confirmation email will be sent and Season card will be de-activated for the match. A credit will be made against your account for the value of the ticket as stated in Step 3.

If a season ticket holder wishes to see the status of their posted seat(s), they can do so by logging into their ticketing account via the e-ticket hub. When logged in, click on the Ticket Exchange option where up-to-date details of your ticket will be provided. Please note that should your seat NOT be sold then your season ticket will become valid once the posting expires. It is therefore the responsibility of the seller to ascertain whether the seat has been sold as no e-mail confirmation will be sent if a ticket is not sold.

Q. Who is eligible to use the Ticket Exchange service to sell their seat(s)?

A. Any full Bath Rugby Season Ticket holder can use this service to sell their seat(s) for a forthcoming Cat 1 or Cat 2 match during the season.

Q. Who is not -eligible to use the Ticket Exchange service to sell their seat(s)?

A. 10 game season ticket holders are not able to use this service.

Q. When can I place my Season Ticket Position online?

A. Once the game enters the final working week of sale our prices increase. From the Monday of this week Season Ticket Holders can place their positions on the exchange. This will increase the chances of the Season Ticket Holder selling their position as the availability of tickets will be significantly reduced or in the event of a sell out will allow an even greater opportunity for sales.

Q. Which games during the season can I register my position on the Exchange?

A. All Category 1 and Category 2 games, these comprise of all our Aviva Premiership matches for Season 2016/17.

Q. Is this service available over the telephone?

A No unfortunately this is an online service only available through www.bathrugby.com.

Q. How do I view my Ticket Exchange account?

A. You can view your Ticket Exchange account entering your email address & password into the Online Box Office. Under the Account History section select Ticket Exchange and you view a full Ticket Exchange history. 

Q. My friend does not have access to a computer can I trade on his behalf via the Ticket Exchange service?

A. Yes, please ensure that if you are posting tickets on behalf of another season ticket holder that they are added to level 2 of your online network prior to the process. 

Q. What is My Network?

A. Adding members to your network will make it easier for you to use our online services.

Q. How much will I be charged for the Service?

A. There is no fee for this service! 

Q. When will I receive the sum credited to my account for the matches I have traded?

A. The balance of your account will be held on our ticketing system and can be used against the cost of additional matchday tickets for the current season or against your season ticket the following season.

Q. What will the value of the credit I receive be?

A. for Cat 1 games the credit 58% and for Cat 2 games the credit will be 78%. See below for explanation.

Q. Why do I not receive the whole value of the match ticket?

A. Season Tickets offer substantial savings against the price of a match ticket, if offered the full match price, the credit received will far out weigh the amount paid for the season ticket. 

Q. What can I do if I have registered my seat for sale and then change my mind?

A. If your seat remains unsold you will have the facility cancelled. 

Q. I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I have sold the ticket for, is there anything I can do?

A. Unfortunately not.

Q. What is the latest I can register my seat for sale?

A. The deadline time is usually 23.59pm on the day prior to the fixture.

Q. Is there a limit to how many times that I can trade a seat in a season?

A. Subject to Ticket Exchange being ‘live' for a fixture, you can trade as many times as you wish. 

Q. Can I check the status of my posted seat(s) online?

A. You can view your Ticket Exchange account entering your membership number & password into the Online Box Office. Under the Account History section select Ticket Exchange

Q. Who do I contact if I need assistance?

A. The Ticket Office Team will be on hand to help our hours are Monday – Friday, 9.15-17.15. Please do not hesitate to call us on 0844 448 1865 or email tickets@bathrugby.com should you need assistance.

Q. What can my etickets credit be used for?

A. Etickets credit can be used against the purchase of future match day tickets or the following seasons ticket renewal. If you wish to use your credit for a purchase, you must inform Bath Rugby at the point of sale. This service is only available online automatically for season ticket renewals, and the credit will be deducted at the end of process. Please note that Etickets credit cannot be used in conjunction with Zebra finance. Eticket Credit is non transferable  

Q. Who is eligible to use the new Ticket Exchange service to buy a ticket?

A. Any supporter wishing to attend the game. 

Q. What will I be charged to use this service?

A. There is no additional charge over the standard booking fees that are in place for an online booking.

Q. When will the Ticket Exchange service be available for a fixture?

A. The Ticket Exchange service will only be made available for Cat 1 and Cat 2 fixtures. The ticket exchange will be open from the Monday before the game until 23.59 the day before the game.

Q. What happens after I have purchased a ticket?

A. You receive a confirmation email containing the relevant seat information; your ticket will either be sent to your address (if ordered no later then 4 days before the event) or will be held for collection on the match day from the river side collection point

Q. I have purchased a ticket via Ticket Exchange but am no longer able to attend the match can I get a refund?

A. Unfortunately all tickets purchased via Ticket Exchange are non-refundable. 

Q. Who do I contact if I need assistance?

A. The Ticket Office Team will be on hand to help our hours are Monday – Friday, 9.15am-5.15pm. Please do not hesitate to call us on 0844 448 1865 or email tickets@bathrugby.com should you need assistance.