Frequently Asked Questions

šŸ“Ā Want to become a Season Ticket Holder?Ā Register your interest

2021/22 CLUB MEMBERSHIPS

What are the Club Membership products available to me?

This season there are two Club Membership products availableĀ 

  1. Adult Club membership (Ā£50.00)

    For age 17+ yearsĀ 
    Age taken as on 31 December 2021

  2. NextGen Club Membership (Ā£25.00)
    For age 4-16 years
    Age taken as on 31 December 2021

Which games are included in the Club Membership?

No fixtures are included in the 2021/22 Club Membership however you will receive a priority window to purchase tickets to each home fixture (subject to availability) before they go on general sale.Ā 

When will the season start?

The 2021/22 season will start for Bath Rugby on Saturday 18 September with an away fixture against Sale Sharks.

The first home fixture at hte Rec is against Newcastle Falcons on Saturday 25 September.

What are the benefits of a 2021/22 Club Membership?

This season, the Club Memberships will include;

Adult benefits:

  • Priority ticket access to all fixtures in the 2021/22 season
  • Exclusive entry to regular virtual events and content providing member-only behind the scenes insight, opinion and footage
  • 10% off matchday food and drink (stadium bars only)Ā NEW
  • 15% off all club merchandise available at the Official Bath Rugby Shop
  • Knock out fixture priority access
  • Season ticket waiting list for 2022/23 season
  • Free entry into regular prize draws throughout the season
  • Receive regular emails delivering exclusive access to the latest news at Bath Rugby
  • Digital Membership card

NextGen benefits:

  • Priority ticket access to all fixtures in the 2021/22 season
  • Welcome pack including age specific gift from our merchandise range
  • NextGen matchday takeover - opportunity to step into crucial matchday roles
  • Exclusive merchandise, coaching and local retailer discounts
  • NextGen Board of Directorsā€™ - opportunity to help shape the future of NextGen Membership
  • Access to exclusive junior content including first-team interviews
  • Access to monthly competitions and prizes
  • Access to NextGen Membersā€™ events
  • Access to NextGen Membersā€™ hub
  • Season ticket waiting list for 2022/23 season

JOIN US WITH CONFIDENCE

How confident are you that next season will be ā€˜normalā€™ - with spectators at every game?

The current roadmap out of lockdown from the UK Government is on track.

Pilot events were delivered throughout April & May.

The Government has now also removed all legal limits on social contact, reopened any remaining closed settings and enabled large events above the capacity restrictions to take place.

The UK Government is currently on course to deliver both vaccines doses to all adults by September 2021.

With these steps in place, we are confidently planning to fully reopen the stadium in September 2021.

What is Bath Rugby doing to make sure that the Rec is safe for us to return to?

If you came to the Scarlets fixture back in December 2020 or the Northampton fixture in June 2021 you will know that we worked hard to ensure the safety of our supporters, staff and players.

Feedback from the game was extremely positive, with almost 99% saying they felt safe or very safe and would want to return to the Rec again, when permitted.

Your safety is our absolute priority. Please find below the actions we will take, if required, to protect you at the Rec:

  • Wherever possible we will create additional space for queueing outdoors
  • Hand sanitiser will be available throughout the grounds for the foreseeable future
  • Some routes to the Rec will be streamlined to avoid points where supporters might cross on their approach to the grounds
  • We will always operate within UK Government guidelines around the wearing of face coverings. You will always be welcome to wear one regardless of the guidelines.

We will continue to follow all UK Government guidance regarding safety at sporting events and will put the health and wellbeing of our supporters at the forefront of everything we do.

We have also been certified as a Covid Safety Certified Venue by the National Tourist Organisation.

If I donā€™t feel safe to come to the Rec, what does this mean for me?

As a Club Member you can choose to attend fixtures on a match-by-match basis (subject to availability) so you can choose to return to the Rec when you feel comfortable and ready.

Please rest assured we will be doing everything we can to make sure the Rec is a safe environment.

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What if games are postponed again?

If games are postponed and you puchased a match ticket for the postponed fixture, your match ticket remains valid for the re-arranged date.

What happens if a game is cancelled?

If Premiership Rugby or European Rugby announces that a game has been cancelled due to Covid-19, match ticket purchasers will be eligible for a game credit, and will be contacted with details of how to claim.

How will the Club memberships work if games are played with restricted crowd numbers?

If there are any further changes to the UK Government guidelines, or social distancing measures are put in place for the 2021/22 season, we will act in accordance with the requirements and communicate how we will allocate seating with a reduced crowd.

We will accommodate our 2021/22 Season Ticket Holders as a priority for these reduced events, followed by our Club Members.

Wheelchair users will be balloted separately for fixtures with limited capacity. The same percentage ratio of supporters will be applied to this ballot process.

If you have accessibility requirements, we recommend you contact the Supporter Services team by email (accessibility@bathrugby.com) to make them aware of your requirements and they will advise on the best next steps in the ticket purchase process.

NEW & EXISTING MEMBERS

How do I purchase a Club Membership?

EXISTING MEMBERS:

If you are an existing Member it is very simple to renew your Club Membership.

Please use thisĀ simple step by step process to guide you through the process.

STEP 1: Log into your eTicketing account using your client reference number and password atĀ eticketing.co.uk/bathrugby

STEP 2: Click Memberships in the main navigation menu

STEP 3: Select the Club Membership(s) you would like to purchase

STEP 4: Proceed to checkout & select payment method

If you would like to purchase two Club Memberships you will need to create a network first. Please watch this useful video for how to do this.

NEW MEMBERS:

If you are purchasing a new Club Membership, please click this link, create an eTicketing account and then follow steps 2, 3 and 4 above.

What price category do I fall into?

This season there are two Club Membership products availableĀ 

  1. Adult Club membership (Ā£50.00)

    For age 17+ yearsĀ 
    Age taken as on 31 December 2021

  2. NextGen Club Membership (Ā£25.00)
    For age 4-16 years
    Age taken as on 31 December 2021

Am I able to purchase a Membership for a child under the age of 4?

All children under the age of 2 do not require a ticket so can attend with a parent who has a valid Membership & match ticket.

If you are enquiring about a Membership for your child between the age of 2-4, a NextGen Club Membership will be required but this will need to be purchased via our Supporter Services team and not online.

If you would like to enquire or purchase this NextGenĀ Club Membership and you are this childā€™s legal parent or guardian, please call our Supporter Services team on 01225 536900 or email tickets@bathrugby.com.

Do we get a priority ticket purchase window for every home fixture in the 2021/22 season?

As a Club Member one of the primary benefits of your Membership is the priority access to match tickets you are given for every home fixture in the 2021/22 season, which are played in front of full capacity crowds.

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How many match tickets can I buy using my Club Membership priority window?

As a Club Member for most home fixtures, you will be permitted to purchase two match tickets (in total) per Club Membership.Ā 

For some fixtures, you will be permitted to purchase up to four match tickets (in total) per Club Membership. We will communicate this when we contact you about your priority purchase window for each fixturein the 2021/22 season.

I am disabled or have specific accessibility requirements. What is the process for me purchasing a Membership?

If you are a supporter with an access requirement, make sure you are registered on our Accessibility Requirement Scheme before purchasing a membership > Accessibility Requirement Form

I do not have a smart phone or a computer, but I would like to purchase a Club Membership - how can this be done?

To minimise contact points between supporters, staff and players, we have moved away from paper ticketing to an entirely digital process.

An email address will therefore be required to purchase a Club Membership.

We are on hand to guide you through the process of setting up an email and registering to receive Club news.

If you need any assistance please get in touch with our Supporter Services team on 01225 536900.

Can I purchase and pay online?

Yes ā€“ simply go to your eTicketing account and follow the step-by-step instructions.

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Why have I been charged a booking fee?

The Ā£1.50 (including VAT) booking fee per Club Membership is a third-party processing charge and is non-refundable.

Can I use my current account credit in payment for a Club Membership?

Back in June 2020 if you opted to receive account credit for any cancelled fixtures which you had purchased a match ticket for (which you were not permitted to attend due to the Covid-19 pandemic) please log in to your e-Ticketing account and check your account balance.

You may have remaining account credit, which can be used towards the cost of your Club Membership for the 2021/22 season.

CHECK YOUR ACCOUNT BALANCE

Can I still donate my credit to the club instead of using it against my new season ticket?

Some of our supporters are still generously asking how they can help the club following these difficult times.

If you would like to donate your remaining credit to the club please contact the Supporter Services team on tickets@bathrugby.com.Ā 

When will my Club Membership arrive?

From this season onwards, we will be issuing digital-only Club Membership cards - there will be no physical Club Membership cards issued.

What communications will I receive as a Club Member?

If you are opted in to receive marketing emails from the club, you will be sent all communications from Bath Rugby including team news, specific member newsletters and updates, retail announcements and much more.

However, if you unsubscribe to all communications, this will remove you from ALL general communications from Bath Rugby.

This includes any membership or club marketing emails, however, you will continue to receive email messages related to specific transactions from Bath Rugby.

You are not required to consent to receiving promotional emails, texts, or calls as a condition of using bathrugby.com or purchasing Bath Rugby match tickets or memberships.

If you are currently unsubscribed, and would like to receive emails from the club, you can resubscribe at any time by updating your eTicketing account.

Once you are logged in, head to MY ACCOUNT > UPDATE PERSONAL DETAILS > NEWS DELIVERY PREFERENCES and select the relevant boxes and press save.

If you have any issues you can contact tickets@bathrugby.com for support.

How do I book annual hospitality?

Find out more about upgrading to an annual hospitality package here.

You can also register your interest here and the hospitality team will be in touch.