Menu

Covid-19: Frequently Asked Questions

GENERAL ENQUIRIES

HOW CAN I KEEP UP TO DATE ON THE SITUATION?

With the Government’s continuing responses to prevent further spread of coronavirus (COVID-19) and advice for people to work from home wherever possible, we will close our Argyle Street Bath Rugby Shop and Pulteney Bridge Ticket Office from Thursday 19 March 2020 until further notice.

Following Premiership Rugby’s decision to suspend the Gallagher Premiership and all secondary competitions for five weeks, we have also decided to remove all Bath Rugby fixtures from sale until the remainder of the 2019/20 season schedule is confirmed.

Our online shop is still open for business and you can visit the Bath Rugby Online Shop to order or call 01225 325200 (opt 4) with any queries.

Similarly, our ticket hotline on 01225 536900 will be open as normal for enquiries 9:15-17:15 Monday-Friday.

You can also email tickets@bathrugby.com with your enquiry or visit our homepage and dedicated COVID-19 page for the latest news and updates.

We will update you via our website and social media when the Ticket Office and Shop re-open.

In the meantime, please keep up-to-date on UK Government, Public Health England and NHS communications and follow the advice and guidelines closely.

For the latest updates about COVID-19 from the government website. We would like to thank you for your continued support and understanding at this unprecedented time. Look after yourself, your family and your friends.

CAN I CALL YOUR TICKET OFFICE?

At this time, we ask that you please do not call the ticket office as our small team is at full capacity handling the implications of Premiership Rugby's postponement of matches. We will email you directly in the coming days to communicate regarding ticketing, The Clash and season ticket renewals. 

IS YOUR SHOP OPEN?

With the Government’s continuing responses to prevent further spread of coronavirus (COVID-19) and advice for people to work from home wherever possible, we will close our Argyle Street Bath Rugby Shop and Pulteney Bridge Ticket Office from Thursday 19 March 2020 until further notice.

Following Premiership Rugby’s decision to suspend the Gallagher Premiership and all secondary competitions for five weeks, we have also decided to remove all Bath Rugby fixtures from sale until the remainder of the 2019/20 season schedule is confirmed.

Our online shop is still open for business and you can visit the Bath Rugby Online Shop to order or call 01225 325200 (opt 4) with any queries.

Similarly, our ticket hotline on 01225 536900 will be open as normal for enquiries 9:15-17:15 Monday-Friday. 

You can also email tickets@bathrugby.com with your enquiry or visit our homepage and dedicated COVID-19 page for the latest news and updates.

We will update you via our website and social media when the Ticket Office and Shop re-open.

TICKETING ENQUIRIES

I HAVE A TICKET FOR ONE OF OUR UP AND COMING FIXTURES - WHAT HAPPENS NOW?

Season Ticket Holders:

We would like to share our sincere apologies to our season ticket holders for the current uncertainty we are all facing.

The impact of this pandemic is affecting millions of people across the world, from families who are losing loved ones to small business owners now uncertain of what the future holds, to the communities of people supporting each other and sharing kindness and hope where there is fear.

We have been touched by our supporters, our community and our city as we all join together to share in the unknown and look to help those who are most in need.

Right now, all fixtures are currently postponed until w/c Monday 20 April at the earliest.

Your season ticket will remain valid for the rearranged fixtures.

We are asking Premiership Rugby to confirm further information as soon as possible. We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if supporters are unable to attend any rearranged games.

Matchpay:

We would like to share our sincere apologies to all of you who purchased a ticket to our games which are now being postponed due to these uncertain times.

Right now, all fixtures are currently postponed until w/c Monday 20 April at the earliest.

Your ticket will remain valid for the rearranged fixtures. We are asking Premiership Rugby to confirm further information as soon as possible. We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if supporters are unable to attend any rearranged games.

WHAT DO YOUR TERMS AND CONDITIONS SAY?

All terms and conditions for both tickets and hospitality state that no refunds will be given in the event of postponement and that all match tickets remain valid for the rescheduled match.

We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if supporters are unable to attend any rearranged games.

HOW CAN I GET A REFUND FOR YOUR AWAY FIXTURES?

You will need to contact the host club for any ticket enquires.

Leicester Tigers have some great advice on their website.

Leicester Tigers advice >

Northampton Saints have said they will directly email ticket holders with the information they need regarding their tickets.

WILL TICKET MONEY BE REFUNDED?

We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if supporters are unable to attend any rearranged games.

FIXTURE ENQUIRIES

LONDON IRISH:

WHAT HAPPENS WITH GETTING MONEY BACK FOR TICKETS ALREADY PURCHASED?

Tickets for Bath Rugby v London Irish will be valid for the rescheduled fixture.

We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if supporters are unable to attend any rearranged games.

We will communicate to all ticket holders and supporters directly once we have more information.

I HAVEN’T CONTACTED THE TICKET OFFICE YET AS WE WEREN’T SURE IF IT WOULD BE CANCELED. DO I JUST WAIT TO HEAR FROM THEM REGARDING THE TICKETS?

Thank you for not contacting the ticket office at this stage.

We will be in touch with all ticket holders when we have more information. Tickets for Bath Rugby v London Irish will be valid for the rescheduled fixture.

We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if supporters are unable to attend any rearranged games.

We will communicate to all ticket holders and supporters directly once we have more information.

FUTURE FIXTURES:

DO YOU THINK THE POSTPONEMENT WILL GO ON FOR LONGER THAN FIVE WEEKS?

We are all in unchartered waters right now, at this Premiership Rugby’s intention is a return to action after the five weeks, however, this situation is ever-evolving and the safety of our supporters, staff and local community are our number one priority.

We will be lead by Premiership Rugby and the RFU, under advice and directives from the Government, the NHS and Public Health England.

WHEN WILL THE FIXTURES BE RESCHEDULED? 

We have not been advised of any dates for rescheduled matches but will continue to work with Premiership Rugby to rearrange fixtures and communicate this to supporters.

SEASON TICKET HOLDERS

Are we suspending the renewals period?

We had originally planned to open season ticket renewals this month. However, we feel it is no longer appropriate to do so at this time of unprecedented uncertainty.

We know you all have many, many more important things to focus your attention on right now and until there is greater clarity on all of this, including our up and coming season, we will not be opening the renewals process. Please rest assured that when we feel it is the right time, we will be in touch with all of the information you need.

Until then please keep safe and look after those around you.

As a Season Ticket Holder will we be entitled to a full reimbursement/credit for the games we were unable to attend?

In short, yes.

All fixtures are currently postponed until w/c Monday, April 20th at the earliest.

Your season ticket will remain valid for the rearranged fixtures. We expect to soon be able to confirm the dates of rearranged games, once we are in this position, your current ticket will be valid for attendance, or if you are unable to attend, a full refund will be available for the specific fixtures you are unable to attend.

I was wondering if the Season Ticket Holder Renewal Window stays the same?

We will be in touch with all our season ticket holders about the renewal window, but we anticipate this will open and run later than originally planned due to the match postponements.

If you pay monthly for your season ticket, what happens to your payments due to the fixtures been postponed?

Your payments will be taken as usual. All fixtures are currently postponed until w/c Monday, April 20th at the earliest.

Your season ticket will remain valid for the rearranged fixtures. We expect to soon be able to confirm the dates of rearranged games, once we are in this position, your current ticket will be valid for attendance, or if you are unable to attend, a full refund will be available for the specific fixtures you are unable to attend.

THE CLASH

Is The Clash canceled?

Right now, all fixtures are currently postponed until w/c Monday 20 April at the earliest.

This period includes the Clash. The Clash has more significant operational considerations than games played at the Rec and we are working hard to understand the opportunity for rearranging the game at Twickenham on a future date, or possibly at the Rec.

We understand that supporters may have specific travel arrangements for this game and our intention is to communicate further details as soon as we can. Your season or match ticket will remain valid for the rearranged fixture if it can be played at Twickenham.

We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if you are unable to attend the rearranged game or if it cannot be staged at an alternative date.

Will already purchased tickets for The Clash be valid for the rescheduled fixture? What if the new date is not convenient?

Right now, all fixtures are currently postponed until w/c Monday 20 April at the earliest. This period includes The Clash.

The Clash has more significant operational considerations than games played at the Rec and we are working hard to understand the opportunity for rearranging the game at Twickenham on a future date, or possibly at the Rec.

We understand that supporters may have specific travel arrangements for this game and our intention is to communicate further details as soon as we can. Your season or match ticket will remain valid for the rearranged fixture if it can be played at Twickenham.

We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if you are unable to attend the rearranged game or if it cannot be staged at an alternative date.

How can I get a refund?

We expect to be able to confirm details regarding the rearrangement of postponed matches soon, when we will also provide information on the refund process if you are unable to attend the rearranged game or if it cannot be staged at an alternative date.

Can I get a refund on my train tickets and hotel?

We understand that supporters may have specific travel arrangements for this game and our intention is to communicate further details as soon as we can. You will need to contact the company you initially booked your travel or accommodation with for any refunds however.

Will rescheduled fixture be at Twickenham?

The Clash has more significant operational considerations than games played at the Rec and we are working hard to understand the opportunity for rearranging the game at Twickenham on a future date, or possibly at the Rec. We understand that supporters may have specific travel arrangements for this game and our intention is to communicate further details as soon as we can.

RUGBY

ARE THE PLAYERS STILL IN TRAINING? WILL WE HEAR FROM THE PLAYERS/ COACHES DURING THIS TIME?

We are working with the all players to ensure that they are able to train whilst fit and healthy to do so.

At the current time our Players are based away from the Club in accordance with guidance from Premiership Rugby, the RFU and the government.

We are in close contact and managing all of our playing and rugby staff with care and diligence and will continue to review the situation. We are working hard to ensure our players are prepared to look after themselves to the best of their capability as the situation continues to develop.

WILL WE HEAR FROM THE PLAYERS/ COACHES DURING THIS TIME?

It's hard for us to say, we will absolutely try but our first priority needs to be to ensure our players are able to train whilst they remain fit and healthy, whilst also ensuring we apply all guidance in the best way possible. Everyone remains committed to staying healthy and playing rugby again as soon as possible.

COMMUNITY

Are all Easter camps postponed?

All community events and experiences have been suspended from 17 March to 18 April, following government and RFU advice.

Therefore, the below Easter camps and residential will be postponed, with a hope to reschedule:

  • Easter Residential @ Marlborough College from 7th to 9th April
  • Easter Camps based at the below grassroots Rugby Clubs
  • North Dorset RFC on 6th April
  • Chippenham RFC from 7th to 8th April
  • Swanage & Wareham RFC on 9th April
  • The Rec from 14th to 16th April

Will we receive a refund for this?

All of our camps and residentials are sold via the Premiership Rugby platform, who have there own booking conditions. We are still hoping to reschedule all experiences, either within May half-term or Summer break. We will keep you informed.

Are Bath Rugby still coaching within the community or running any events?

All community events and experiences postponed from 17 March to 18 April following government and RFU advice In light of the uncertainty and following central advice, we have taken the necessary decision to postpone all community events and experiences including the below:

  • All academic delivery (curriculum and after-school coaching)
  • Dyson 7s Preliminary Tournament @ The Rec on Saturday 28th March
  • Community Day (Grassroots Rugby Showcase) @ The Rec on Monday 6th April
  • Easter Residential @ Marlborough College from 7th to 9th April
  • Easter Camps based at the below grassroots Rugby Clubs
  • North Dorset RFC on 6th April
  • Chippenham RFC from 7 to 8 April
  • Swanage & Wareham RFC on 9 April
  • The Rec from 14th to 16th April
  • All Community Touring Groups at Farleigh House or the Rec

Is it worth purchasing May half-term and summer experiences?

At this current moment in time, we are fully planning to deliver our full programmes within May half-term and throughout the summer break. We will ensure to keep all purchasers up-to-date with relevant information if anything else is subject to change.