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Ticket Exchange is now open!

From Monday 9th September we will be opening the Bath Rugby Ticket Exchange.

There can be times when you cannot make it to the big match this week, you may be on holiday or perhaps the fixture is scheduled for a Friday night. If so then the Ticket Exchange could be for you, your season ticket position will not go empty and you can also get a credit back for the game you’ve missed!

Ticket Exchange Benefits

  • Season Ticket Holders now have the opportunity to receive financial return on their season ticket position if they cannot attend certain games during the season.
  • The exchange allows Season Ticket Holders a secure and convenient facility to resell their tickets, helping us eradicate the unauthorised and illegal sale of tickets through touts.
  • Simple to manage through your etickets account allowing you and your friends to not only resell positions but also the opportunity to purchase from better ticket availability should you wish to bring additional guests, especially in the more sought after areas.
  • Improved ticket availability for our general supporters.

How does it work

Bath Rugby Season Ticket Holders unable to attend our Category 1 and Category 2 games can make their season ticket position available via the exchange on the Monday before the match. The exchange will then close at 23.59 on the day before the game.

The exchange will be open at the following times:

Leicester Tigers CAT 1 – Open from Monday 9th September until 23.59 on Friday 13th September.

London Irish CAT 2 – Open from Monday 23rd September until 23.59 on Friday 27th September.

Gloucester Rugby CAT 1 – Open from Monday 21st October until 23.59 on Thursday 24th October.

Exeter Chiefs CAT 1 – Open from Monday 25th November, closing date to be confirmed.

Harlequins CAT 1 – Open from Monday 16th December, closing date to be confirmed.

Newcastle Falcons CAT 2 – Open from Monday 3rd February, closing date to be confirmed.

London Wasps CAT 2 – Open from Monday 17th February, closing date to be confirmed.

Saracens CAT 1 – Open from Monday 24th February, closing date to be confirmed.

Sale Sharks CAT 2 – Open from Monday 23rd March, closing date to be confirmed.

Worcester Warriors CAT 2 – Open from Monday 14th April, closing date to be confirmed.

Northampton Saints CAT 1 – Open from Monday 29th April, closing date to be confirmed.

When a successful purchase has been made by a supporter your season ticket card will be disabled for that game and the buyer will receive a active barcoded matchday ticket. You will then receive a credit in your ticket account held at the ticket off which can be used against the cost of booking additional match tickets during the course of the season or as a credit against your season ticket renewal for the 2014/15 season. If you sell tickets during season  2013/14 season any unused credit will be redeemed automatically against your 2014/14 season ticket renewal price.

Once a ticket has been sold the Season Ticket Holder will receive a % of the valid ticket price for the final week sales period. The % credit will be based on the average difference between the final sales week ticket price and the average cost per game of a season ticket.

Season Tickets offer substantial savings against the price of a match ticket, if offered the full match price, the credit received will far out weigh the amount paid for the season ticket.

For CAT 1 games the credit received will be 58% and for CAT 2 games the credit received will be 78% of the final sales week ticket price.

Sellers Step by Step Guide

Below is a step by step guide on how to sell you’re a match ticket on Bath Rugby eticket site.

Step 1 - Visit the Online Box Office, enter your email address and password. If you have forgotten your password click the Forgotten Password link and the password will be emailed to you.

Step 2 - If Ticket Exchange is available for the game then a TX Sell ticket button will appear next to the relevant match. Select the season ticket seat you wish to post for sale and click on the TX Sell ticket button.

If you are posting multiple tickets for sale on behalf of other season ticket holders then please ensure that you add each member to level 2 of your online network prior to the process.

Step 3 - A summary box will appear confirming the tickets to be posted for sale on the Ticket Exchange and the default date/time when the posting will automatically be cancelled. Select Complete Sale.

If you wish you can change this date so the posting cancels sooner but NOT later than the default date. Should the seat not be sold your Season Ticket will remain in place for the match.

Step 4 - A final confirmation screen will appear with full details of the seat/s to be posted and the value you will receive for the seat should it be sold. After accepting the terms and conditions, click Complete Sale. You will then receive an email confirming the posting.

Should the seat be sold then a confirmation email will be sent and Season card will be de-activated for the match. A credit will be made against your account for the value of the ticket as stated in Step 3.

If a season ticket holder wishes to see the status of their posted seat(s), they can do so by logging into their ticketing account via the e-ticket hub. When logged in, click on the Ticket Exchange option where up-to-date details of your ticket will be provided. Please note that should your seat NOT be sold then your season ticket will become valid once the posting expires. It is therefore the responsibility of the seller to ascertain whether the seat has been sold as no e-mail confirmation will be sent if a ticket is not sold.

 

Ticket Exchange FAQs - Seller

Q. Who is eligible to use the Ticket Exchange service to sell their seat(s)?
A. Any full Bath Rugby Season Ticket holder can use this service to sell their seat(s) for a forthcoming Cat 1 or Cat 2 match during the season.

Q. Who is not -eligible to use the Ticket Exchange service to sell their seat(s)?
A. 10 game season ticket holders are not able to use this service.

Q. When can I place my Season Ticket Position online?
A. Once the game enters the final working week of sale our prices increase. From the Monday of this week Season Ticket Holders can place their positions on the exchange. This will increase the chances of the Season Ticket Holder selling their position as the availability of tickets will be significantly reduced or in the event of a sell out will allow an even greater opportunity for sales.

Q. Which games during the season can I register my position on the Exchange?
A. All Category 1 and Category 2 games, these comprise of all our Aviva Premiership matches for Season 2013/14.

Q. Is this service available over the telephone?
A No unfortunately this is an online service only available through www.bathrugby.com.

Q. How do I view my Ticket Exchange account?
A. You can view your Ticket Exchange account entering your email address & password into the Online Box Office. Under the Account History section select Ticket Exchange and you view a full Ticket Exchange history.

Q. My friend does not have access to a computer can I trade on his behalf via the Ticket Exchange service?
A. Yes, please ensure that if you are posting tickets on behalf of another season ticket holder that they are added to level 2 of your online network prior to the process.

Q. What is My Network?
A. Adding members to your network will make it easier for you to use our online services.


Q. How much will I be charged for the Service?
A. There is no fee for this service!

Q. When will I receive the sum credited to my account for the matches I have traded?
A. The balance of your account will be held on our ticketing system and can be used against the cost of additional matchday tickets during season 2013/14 or against your season ticket renewal in season 2014/15.

Q. What will the value of the credit I receive be?
A. for Cat 1 games the credit 58% and for Cat 2 games the credit will be 78%. See below for explanation.

Q. Why do I not receive the whole value of the match ticket?
A. Season Tickets offer substantial savings against the price of a match ticket, if offered the full match price, the credit received will far out weigh the amount paid for the season ticket.

Q. What can I do if I have registered my seat for sale and then change my mind?
A. If your seat remains unsold you will have the facility cancelled.

Q. I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I have sold the ticket for, is there anything I can do?
A. Unfortunately not.

Q. What is the latest I can register my seat for sale?
A. The deadline time is usually 23.59pm on the day prior to the fixture.

Q. Is there a limit to how many times that I can trade a seat in a season?
A. Subject to Ticket Exchange being ‘live' for a fixture, you can trade as many times as you wish.

Q. Can I check the status of my posted seat(s) online?
A. You can view your Ticket Exchange account entering your membership number & password into the Online Box Office. Under the Account History section select Ticket Exchange

Q. Who do I contact if I need assistance?
A. The Ticket Office Team will be on hand to help our hours are Monday – Friday, 9.15am-5.15pm. Please do not hesitate to call us on 0844 448 1865 or email tickets@bathrugby.com should you need assistance.

Ticket Exchange FAQs - Buyer

Q. Who is eligible to use the new Ticket Exchange service to buy a ticket?
A. Any supporter wishing to attend the game.

Q. What will I be charged to use this service?
A. There is no additional charge over the standard booking fees that are in place for an online booking.

Q. When will the Ticket Exchange service be available for a fixture?
A. The Ticket Exchange service will only be made available for Cat 1 and Cat 2 fixtures. The ticket exchange will be open from the Monday before the game until 23.59 the day before the game.

Q. What happens after I have purchased a ticket?
A. You receive a confirmation email containing the relevant seat information; simultaneously you will be sent a "print at home" bar coded ticket for the relevant fixture.

Q. I have purchased a ticket via Ticket Exchange but am no longer able to attend the match can I get a refund?
A. Unfortunately all tickets purchased via Ticket Exchange are non-refundable.

Q. Who do I contact if I need assistance?
A. The Ticket Office Team will be on hand to help our hours are Monday – Friday, 9.15am-5.15pm. Please do not hesitate to call us on 0844 448 1865 or email tickets@bathrugby.com should you need assistance.

Contact us »
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Ticket office
0844 448 1865

Mon - Fri: 9.15am-5.15pm
Home matchdays
Sell outs:
11am - KO
Non sell outs: 9.15am - KO

Bath Rugby ticket office
8 Pulteney Bridge
Bath BA2 4AX

Tel: 0844 448 1865
Fax: 01225 443253

Email:
tickets@bathrugby.com (For enquiries only, we do not take email bookings)

Supporters’ club travel:
Mike & Jan Warrington
01380 871416

The ticket office is situated behind the 6X Stand (West Stand) by the River Avon.
Click here for a map.

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