Bath Rugby Questionaire
1. Are you a Season Ticket holder (STH)? (If your answer is no, go to Q2)
How long have you been a STH?
How many Season Tickets do you hold?
Do you always personally use your Season Ticket?
2. If no, what prevents you from being a STH?
3. How did/do you purchase your ticket/s?
4. How easy did/do you find buying your ticket?
If you found it very difficult, please tell us why.
Hospitality
1. Have you ever booked hospitality for a match? (If no, go to Q2)
Were you in:
How many times do you book hospitality every season?
2. Would you consider booking hospitality, and if no, why not?
Matchday Experience
Please rate, if 1 is lowest and 10 is highest:
Access to car parking.
1 2 3 4 5 6 7 8 9 10
Access to food and drink
1 2 3 4 5 6 7 8 9 10
Pre-match entertainment
1 2 3 4 5 6 7 8 9 10
Music/news on the PA system
1 2 3 4 5 6 7 8 9 10
Availability of the match day programme
1 2 3 4 5 6 7 8 9 10
If you scored anything lower than 4 or higher than 8, please use this space to make further comments.
Customer Service
Please rate, if 1 is lowest and 10 is highest:
Attitude of office staff to fans
1 2 3 4 5 6 7 8 9 10
Ease of contact by telephone
1 2 3 4 5 6 7 8 9 10
Ease of purchasing tickets
1 2 3 4 5 6 7 8 9 10
Opening hours of ticket office
1 2 3 4 5 6 7 8 9 10
Opening hours of the shop
1 2 3 4 5 6 7 8 9 10
Extent to which the Club listens to fans
1 2 3 4 5 6 7 8 9 10
The Club's communication with fans
1 2 3 4 5 6 7 8 9 10
Club website
1 2 3 4 5 6 7 8 9 10
BRTV
1 2 3 4 5 6 7 8 9 10
Online Shop
1 2 3 4 5 6 7 8 9 10
Online Ticketing
1 2 3 4 5 6 7 8 9 10
Club e-zine
1 2 3 4 5 6 7 8 9 10
Club 'community' activities
1 2 3 4 5 6 7 8 9 10
If you scored anything lower than 4 or higher than 8, please use this space to make further comments.
Covered seating.Stadium Facilities
(If you scored anything lower than 4 or higher than 8, please use the space below to make further comments on what it is that we do well and what we do not do so well and would like to see improved.)
Covered seating
1 2 3 4 5 6 7 8 9 10
The Terraces
1 2 3 4 5 6 7 8 9 10
Quality of stewarding
1 2 3 4 5 6 7 8 9 10
Quality and range of drinks
1 2 3 4 5 6 7 8 9 10
Quality and range of food
1 2 3 4 5 6 7 8 9 10
Length of time spent queuing for food/drinks
1 2 3 4 5 6 7 8 9 10
Facilities for fans who want to bring children
1 2 3 4 5 6 7 8 9 10
Proximity of toilets to seat
1 2 3 4 5 6 7 8 9 10
Toilet facilities
1 2 3 4 5 6 7 8 9 10
The length of time queuing for toilets
1 2 3 4 5 6 7 8 9 10
The visibility of scoreboard
1 2 3 4 5 6 7 8 9 10
Safety in the ground
1 2 3 4 5 6 7 8 9 10
Family seating area
1 2 3 4 5 6 7 8 9 10
Stadium floodlights
1 2 3 4 5 6 7 8 9 10
PA System
1 2 3 4 5 6 7 8 9 10
If you scored anything lower than 4 or higher than 8, please use this space to make further comments.
Information about you
Including yourself, how many people in your immediate/usual party are male and in the following age group:
16-24
0 1 2 3 4 5 6 7 8 9 10
25-34
0 1 2 3 4 5 6 7 8 9 10
35-44
0 1 2 3 4 5 6 7 8 9 10
45-54
0 1 2 3 4 5 6 7 8 9 10
55-64
0 1 2 3 4 5 6 7 8 9 10
65+
0 1 2 3 4 5 6 7 8 9 10
Including yourself, how many people in your immediate/usual party are female and in the following age group:
16-24
0 1 2 3 4 5 6 7 8 9 10
25-34
0 1 2 3 4 5 6 7 8 9 10
35-44
0 1 2 3 4 5 6 7 8 9 10
45-54
0 1 2 3 4 5 6 7 8 9 10
55-64
0 1 2 3 4 5 6 7 8 9 10
65+
0 1 2 3 4 5 6 7 8 9 10
What is the situation of the main wage earner in your household?
Paid employment/self employed Unemployed/redundant In full time education At home/with children Retired Other
What is (or used to be) your job title?
What is your nationality?
Are you registered disabled?
Are you in Bath...
On a staying trip (staying in Bath city) On a staying trip (staying outside Bath) On a day trip from home A local resident/work in Bath
How many nights are you spending in total in Bath?
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Will you go and see any of the other attractions whilst in Bath?
If so, what?
If you feel we have missed anything on this questionnaire, please do let us know and feel free to make any further comments on any of the above.
What is your postcode?
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Club Office, Farleigh House
