In Windows Media Player choose Tools -> Options -> Network ->Uncheck all boxes except HTTP

In Windows Media Player choose Tools->Options on the Performance tab you can also try to set your buffer time to as much as 60 seconds.

What this means is that the signal will buffer into the computer's memory for between 1-50 seconds (depending on the setting you choose) before any picture comes through. The reason why this is a good setting to adjust is because if there is a latency (delay) in the signal (depending on your location due to routing), ISP congestion, etc. then you are now giving it a much larger buffer with which to negotiate to the host. If your latency is high and your buffer runs out then your experience will be that the broadcast has stopped whereas what really has happened is that your buffer has run out and now needs to re-buffer again giving you the symptoms of stuttering video.

Image Movement Stops or Stutters

See 'Recommended Settings'.

I am using Firefox

If you are using Firefox you may need to download a Windows Media Player Plugin or Quicktime. These can be downloaded here

I am using a MAC

If you are using a MAC you may need to download a Windows Media Player or Quicktime Plugin. These can be downloaded here for Firefox or here for Internet Explorer

Still having problems?

If the error persists after trying the steps above, please email us so we can provide further advice. You should supply answers to the following:

Type of PC (eg: Compaq, Dell, Apple Mac) - Internet Service Provider (eg: AOL, BT broadband, office network) -
Connection Type/Speed (eg: Broadband, work high-speed, 56k) -
Operating System (eg: Windows XP, Windows 2000) -
Service Pack installed (if any; eg: Service Pack 4) -
Web Browser (eg: Internet Explorer, Mozilla, Opera) -
Media Player and version (eg Windows Media Player 9.0) -
Any other installed Media Players (Real Player etc)-
Do you use any Routers/Firewalls (eg if using from work) -
Did you see any Error Messages? -  or
What message? -
Your PC (IBM clone, Mac, etc)

What are the minimum system requirements for this service?
For best results, we recommend Windows 2000 or Windows XPor Windows Vista. If you do not have Windows Media Player and/or Internet Explorer, you can download the latest versions from http://www.microsoft.com/.

The following systems are supported: Windows 98 or later, Windows Media Player V7 or above, Internet Explorer V6.0 or above and Firefox V1.0 or above.

The service is also available to MAC users, though in this case some limitations apply, most specifically the ability to download clips is not available. This means that MAC users of this service should ensure they have sufficent bandwidth to stream the clips used.

I have a 56k modem - how should I access the clips?
It is essential that 56k users download their clips where available. To download footage click on the button next to story.If the button is not highlghted then you will not have this option. When you click on the button in the video pane information about te download will appear, including file type and file size. Right click on the version you wish to download and click Save Target As... and choose where on your computer you wish to save the file.

How long will it take to download a clip?
Download times will vary according to the length of the clip.

As a guide, please allow for at least the following time for one minute of actual footage:

Video Quality

Connection Med (100kbps) Hi (300kbps)

ADSL / T1 / Broadband 30 seconds 90 seconds

Dual ISDN 1 minute 3 minutes

Single ISDN 2 minutes 6 minutes

56k Modem 3½ minutes 10 minutes

28k Modem 6 minutes 18 minutes

I get Sound but no picture

It is likely that the problem you are experiencing relates to your video card driver needing updated. Check for updates for the driver by accessing your Video Card manufacturers web site.

To locate your Video Card information please use the following steps;

1. Select start

2. Then Settings

3. Then Control Panel

4. Select System

This will allow you to access the Video Card information from the Hardware Tab.

If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab.

Alternatively, please try turning off video rendering:

In Windows Media Player, click Options on the Tools menu. On the Performance tab, click Advanced. Clear the Use video mixing renderer check boxes in the Video Acceleration and DVD Video sections. Click OK, and then click OK. 

Your Recommendations

If you would like to add informaton to the FAQs or make recommendations about how we could improve the service please email us. If you would like to make recommendations about the content please email the editor of Bath Rugby TV